Learning Operations & Customer Care Intern

We are seeking an enthusiastic, proactive, and well-organized Co-op/Intern to join the Knowledge Services Business Operations Customer Care team within Nokia Network Infrastructure (NI). In this role, you will support front-line inquiry resolution, help maintain portal content and operational documentation, generate reports and analytics, and provide operational support to the Sales CaDe (Career Development & Learning) team across its live session workflows.

• Respond to information requests, inquiries, and customer care tickets from global customers and internal stakeholders across multiple digital platforms.
• Maintain website and learning portal content, operational documentation, and related communications materials.
• Generate operational reports, dashboards, and analytics using Microsoft Excel and Power BI to support business decision-making.
• Recommend and support the implementation of process improvements to enhance operational efficiency and service delivery.
• Participate in User Acceptance Testing (UAT) activities for new tools, platforms, automations, and process enhancements.
• Coordinate end-to-end administrative and logistical activities for Sales Capability Development live sessions, including scheduling, training calendar maintenance, speaker support, communications, and post-event follow-up.

You Have:

• Proficiency in Microsoft Office 365, particularly Excel (formulas, pivot tables, and data analysis) and Microsoft Teams.
• Experience with Power BI and dashboard development
• Strong written and verbal communication skills in English.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.
• A proactive, solution-oriented mindset with strong problem-solving and continuous improvement skills.
  

It Would Also Be Nice If You Have:

• Familiarity with SharePoint administration, document repositories, and calendar management.
• Knowledge of ticketing systems such as Zendesk and collaboration platforms such as Confluence.
• Previous exposure to learning operations, training administration, or customer support environments.

NOTE: Please submit your CV in English