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Legal and Compliance Officer

FrontlineLegal & Compliance
Salary
£39.3K–£42.9K
Hiring from
United Kingdom
Work type
Hybrid
Posted
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Contract: Full time, permanent

Salary: £39,329.28 (£42,904.67 inclusive of London office allowance) plus competitive pension

Location: Hybrid- 2 days per week in London Office

Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.

Please note this ad will close on Tuesday 10 November at 9am.

Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers.

We deliver a range of programmes and services that support participants at different stages of the social work career pathway, from those entering the profession through to experienced leaders. As our organisation grows, we are continuing to invest in the people, systems and capabilities needed to support high-quality delivery across our portfolio.

The Legal and Compliance Officer plays a key role in supporting Frontline to meet its legal and regulatory obligations, with a particular focus on complaints management and data protection.

Working closely with the Legal and Compliance Manager, you will oversee the day-to-day coordination and management of formal complaints, ensuring they are handled fairly, consistently and in accordance with organisational policies and relevant legislation.

You will also lead on the day-to-day management of data protection activities, providing practical advice and guidance to colleagues and supporting good information governance across the organisation.

This is a varied role offering the opportunity to work with colleagues across Frontline, exercise sound judgement and contribute to improvements in how we manage risk, resolve issues and meet our legal and regulatory responsibilities.

Key Responsibilities

Complaints management
  • Act as the first point of contact for formal complaints from participants, partners and the general public, ensuring complaints are recorded, acknowledged and managed in accordance with organisational policies and relevant legislation.
  • Coordinate the complaints process from end-to-end ensuring formal complaints are managed fairly and in line with agreed timescales.
  • Liaise with complainants and other relevant stakeholders including local authority partners and higher education institution partners, commissioning investigators and decision makers where appropriate.
  • Assess complaints to identify appropriate next steps, potential risks and matters requiring escalation or specialist advice.
  • Monitor and report on complaints trends, identifying lessons learned and recommending improvements to organisational policies, processes and practices.
Compliance – Policy & Data Protection legislation
  • Lead on the day-to-day coordination of data protection activities, providing GDPR advice and guidance to internal stakeholders and ensuring good practice across the organisation.
  • Ensure relevant standards are upheld, including mapping data processing activities across the organisation.
  • Advise and support teams in identifying and managing data protection risks and personal breaches.
  • Process subject access requests in accordance with UKGDPR and Data Protection Act 2018.
  • Maintain a register of policies and ensure adherence to review/ renewal dates
Legal support
  • Review and support the drafting and negotiation of routine contracts, identifying potential risks and escalating more complex matters where appropriate.
  • Support the Legal and Compliance Manager in providing timely advice on a range of legal matters.
  • Commission legal advice on complex matters where required
Organisational administration
  • Update external registrations.
  • Ensure that Frontline’s trademarks and copyright registrations are updated.
  • Update changes to directorship on Companies House and Charity Commission.

Skills, Knowledge and Expertise

Experience and knowledge:
  • Knowledge of UK GDPR and Data Protection Act 2018 and able to apply this in a charity setting
  • Experience of managing or coordinating formal complaints, investigations or similar casework processes
  • A working knowledge of impartiality, fairness, the principles of natural justice and the Equality Act 2010 and able to apply this to complaint management
  • Experience of reviewing contracts or other legal documents, identifying potential risks and knowing when to seek further advice
  • Paralegal/ lawyer of 1-2 years post qualification experience
  • Experience supporting organisational policy development or improvement
  • Previous experience of acting as a Data Protection Officer/Lead
Skills and characteristics:
  • Excellent oral and written communication skills and able to adapt communications depending on the audience
  • Excellent attention to detail, proof-reading and document management ability
  • Strong organisation and prioritisation skills
  • A team-player able to build excellent working relationships with a range of stakeholders
  • Ability to exercise sound judgement when handling sensitive or complex matters, assess risks and recognise when issues require escalation or specialist advice

Benefits

  • Flexible working hours
  • Competitive pension employer contribution
  • 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
  • Buy up to five days annual leave a year
  • Interest free loan for season ticket
  • Personal coaching and mentoring
  • Cycle loan scheme
  • Deposit loan scheme
  • Volunteering days
  • Employee assistance programme
  • Life Assurance Scheme (x3 salary)

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