Legal Communications Coordinator

JOB DUCK IS HIRING A LEGAL COMMUNICATIONS COORDINATOR

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Legal Communications Coordinator and become the welcoming voice that creates a positive first impression for every client interaction. In this role, you will serve as the primary point of contact for incoming calls, helping clients feel heard, supported, and connected to the right team members. You will play an essential role in ensuring smooth communication, maintaining accurate scheduling information, and supporting daily administrative operations. The ideal candidate thrives in a fast-paced environment, communicates confidently in English, and enjoys building relationships through professional and empathetic customer service. If you are organized, proactive, and genuinely enjoy helping others, this is an excellent opportunity to make a meaningful impact while working with a collaborative team.

Schedule:

Monday to Friday 8:30 AM to 5:30 PM CST

Your Responsibilities Will Include but Are Not Limited To:

• Utilizing Zoom Phone and Office 365 tools to manage communications and scheduling
• Helping ensure smooth daily office operations and client communications
• Supporting team members by proactively identifying and addressing administrative needs
• Monitoring communication channels and responding in a timely manner
• Coordinating communication between clients and internal team members
• Serving as the primary point of contact for incoming calls during business hours
• Maintaining and managing calendar appointments and updates
• Confirming appointment details and scheduling information with clients
• Conducting outbound calls for follow-up activities and client communication
• Delivering a professional, friendly, and empathetic experience to clients and prospects
• Providing accurate information and assistance to callers whenever possible
• Maintaining confidentiality and professionalism when handling client information
• Maintaining accurate records in Clio and other business systems
• Assisting with administrative and clerical tasks as assigned
• Answering, screening, and routing calls to the appropriate staff members

What We’re Looking For:

• 2–3 years of previous experience in receptionist, front desk, customer service, call handling, or administrative support roles required
• Experience managing high-volume inbound and outbound phone communications preferred
• Previous law firm experience is a plus
• Experience using CRM and case management systems is a plus
• Experience managing calendars and scheduling appointments preferred
• Strong verbal communication and customer service skills required
• Comfortable communicating with clients and professionals throughout the workday
• Ability to multitask while maintaining accuracy and professionalism
• Strong organizational and time management skills
• Ability to work independently and proactively support team members
• Experience with Clio, Zoom Phone, Microsoft Office 365, Outlook Calendar, and Clio Calendar
• Familiarity with Claude AI preferred but not required
• Expected call volume of approximately 16–30 calls per day
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1015 USD to 1100 USD
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.