Level 2 IT Support Engineer

🚀 Level 2 IT Support Engineer – Melbourne | Hybrid

Please Note: You MUST have worked for a IT Managed Service Provider (MSP) before to be considered for this role.

Only PR of Australia/Aus Citizens/NZ Citizens will be considered. Candidates on a visa will NOT be considered.

Please don't apply if you don't meed the above requirements.

📍 Location: Melbourne Metropolitan Area

💼 Employment: Permanent, Full-Time

💰 Salary: $75,000 – $85,000 + Super

🏠 Working Arrangement: Hybrid – Work from Home & Onsite Client Support

🚗 Driver’s Licence & Reliable Vehicle: Required

Our client is an established and growing Australian Managed Service Provider (MSP) with a strong reputation for delivering high-quality technology solutions and support to a diverse range of businesses.

They are currently looking for an experienced Level 2 IT Support Engineer to join their Melbourne-based team. This is an excellent opportunity for an IT professional who enjoys working directly with clients, solving technical problems, learning new technologies and working in a fast-paced, collaborative MSP environment.

The Role

As a Level 2 IT Support Engineer, you will provide Level 1 and Level 2 remote and onsite technical support to managed service clients. You will be responsible for resolving technical issues, meeting SLAs, supporting users across a range of environments and contributing to problem management and root-cause resolution.

The role will involve a combination of remote work and onsite visits to client locations, with onsite requirements generally up to 3 days per week, although this will vary depending on client requirements.

Key Responsibilities & Technologies

You will work across a broad range of technologies, including:

• Windows desktops and operating systems
• Microsoft Office / Microsoft 365
• Active Directory – on-premises and Azure
• Windows Server
• Azure
• Exchange
• Firewalls
• Switches
• LAN/WAN and networking
• Printing and end-user support
• Remote and onsite troubleshooting
• Problem management and root-cause analysis
• SLA-driven service delivery

What We're Looking For

The successful candidate will have:

• 3+ years' experience in a help desk/service desk or IT support role
• Previous experience working for an IT Managed Service Provider (MSP) – essential
• Strong technical knowledge across end-user support and Active Directory
• Experience with Windows Server, Azure and Exchange
• Exposure to networking, including LAN/WAN, firewalls and switches
• Strong analytical and problem-solving skills
• Excellent customer service and communication skills
• A professional, positive and approachable personality
• Ability to work effectively as part of a team
• Ability to work autonomously and manage competing priorities
• A methodical and detail-oriented approach
• Ability to work quickly while maintaining quality and accuracy
• A genuine willingness to learn and develop technically

What Our Client Offers

• Permanent full-time opportunity
• Competitive salary of $75K–$85K + Super
• Hybrid working environment
• Variety of remote and onsite client work
• Exposure to a broad range of technologies and environments
• Supportive and collaborative team culture
• Opportunities for ongoing technical development and upskilling

Eligibility Requirements

• Must be based in the Melbourne Metropolitan area
• Must hold Australian Citizenship or Permanent Residency
• Visa-sponsored or temporary visa candidates will not be considered
• Valid Australian driver's licence required
• Must have access to a reliable vehicle for onsite client support
• Applicants must be available to commence immediately
• A police check will be required during the final recruitment stage

Recruitment Process

The process will generally involve:

1. Initial interview
2. Technical assessment completed online
3. Second/final interview
4. Additional interview if required
5. Behavioural assessment
6. Reference checks and formal offer

📩 Interested? Apply now or contact us for a confidential discussion.

We are reviewing candidates ASAP, with interviews commencing immediately.

📩 Interested?

📩 Apply via LinkedIn or send your CV to c.thum@cipherrecruit.com.au or contact Charmaine Thum on 0439 320 538 for a confidential discussion.

Applicants must have full Australian working rights.