Application Support Engineer – Perpetual Digital

• Support data focused applications used by Perpetual Digital customers
• Work across Azure, SQL, Power BI, Angular and .NET technologies
• Solve production issues and improve the reliability of critical services

Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust.

Perpetual Digital is Perpetual Corporate Trust’s innovation company, leveraging more than 20 years of experience and a market leading position in Australian securitisation to deliver solutions to this sector. Our new digital solutions can enable your business to become more effective, efficient and achieve economies of scale, while reducing cyber risk and maintaining compliance through automation, workflow management and reporting. We help our clients move away from legacy technology, manual processes and spreadsheets onto our cloud-based, Platform-as-a-Service which is integrated, evergreen and scalable. Together we can help accelerate your digital transformation strategy and enable your continued success.

About the Role

Join Perpetual Digital as an Application Support Engineer and help maintain reliable software applications and services for our customers.

Based in Melbourne or Sydney and reports to the Senior Application Support Manager. You will monitor applications, resolve production incidents and deliver technical and operational support. You will work with engineering and consulting teams, application users, customers, vendors and service providers. The role offers a hybrid working arrangement and may require availability to support critical incidents outside standard office hours.

Key Responsibilities

• Resolve production incidents within agreed customer service levels, coordinating with users, technical teams and external providers.
• Monitor applications and batch processes each day, addressing issues that affect availability or process completion.
• Assess customer service requests and plan system or process enhancements within established security, quality and service management controls.
• Improve the performance, scalability, security, supportability and maintainability of supported applications.
• Contribute to application enhancement projects and improvements to development processes.
• Maintain application support, risk and audit documentation, while providing guidance to junior and offshore team members.

About you

You bring practical application support experience, strong technical capability and a logical approach to resolving complex issues. In addition you will have:

• A bachelor’s degree in computer science, information technology or a related field.
• At least 3 years of experience supporting and developing applications, particularly data focused applications.
• Experience with Angular, .NET, Microsoft SQL, Databricks and database or data integration technologies.
• Experience using Power BI or a comparable reporting and data visualisation tool.
• Knowledge of Azure data services, such as Azure SQL Database and Azure Data Factory, along with ETL and data warehousing concepts.
• Familiarity with IT service management practices, including incident and change management, and tools such as ServiceNow or JIRA.
• Strong troubleshooting and communication skills, with the ability to explain technical issues clearly and collaborate across different stakeholder groups.

We love hearing from people who are inspired to shape the future with us. If you're excited about this opportunity or about joining Perpetual Corporate Trust, we encourage you to apply.

How we work

Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve. We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.

Employee benefits

• We’re committed to supporting hybrid working with our philosophy balancing business client and individual needs​ with 2 – 3 + days in modern recently renovated office​
• Work from anywhere in Australia for up to one month each year
• An annual allowance to empower you to prioritise your personal wellbeing
• Study support and commitment to supporting professional development.
  

About Us

Perpetual is an ASX-listed, diversified financial services company which has been serving clients since 1886.

Across our four business divisions - Perpetual Asset Management Australia, Perpetual Asset Management International, Perpetual Private and Perpetual Corporate Trust - we aim to protect and grow our clients' wealth, knowing that by doing so we can make a difference in their lives.

Trust is earned, every day.

We have been earning the trust of our clients for more than 130 years and pride ourselves on our long-standing client relationships - some of which span five generations.

Our People

Each and every day our people bring to life our enterprise behaviours – Stretch, Own It, and Make an Impact. The Perpetual team is diverse, expert and driven by the belief that we can make a difference in the lives of our clients. We value integrity, skill and teamwork and seek to find the best in each individual. Our reward is personal and professional development and the pride that comes from doing the best for our clients.

Our History

In 1885, a committee of business and professional people, including future Prime Minister, the Honourable Sir Edmund Barton, gathered in Sydney for the purpose of forming a trustee company. Perpetual Trustee Company Limited was formed on 28 September 1886 and since then has been entrusted by generations of Australians to manage, grow and protect their wealth.

Through wars, recessions and financial crises, we have continually evolved to meet the challenges of constant social, technological and economic change. Our core values and financial principles have endured through time and will continue to endure.