Library Experience Officer

Library Experience Officer

Job No.: 699404

Location: Clayton

Employment Type: Full time

Duration: Continuing appointment

Remuneration: $79,430 - $84,963 pa HEW Level 4 (plus 17% employer superannuation)

• Amplify your impact at a world top 50 University
• Join our inclusive, collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

The Opportunity

Are you excited by creating spaces where people feel welcome, supported, and inspired? As a Library Experience Officer, you’ll be at the heart of Monash University Library. In this role, you will ensure our spaces remain safe, inclusive, and well-maintained while helping our community access physical and digital collections.

You’ll play a pivotal role in ensuring our library spaces are vibrant, inclusive, and running smoothly. From assisting a diverse community of students and researchers to facilitating engaging campus events and mentoring junior staff, your day-to-day work will directly impact student wellbeing and success.

What You’ll Be Doing

No two days are the same in this dynamic role. Your responsibilities will span across four key areas:

• Elevating the User Experience: Provide world-class customer service across physical and digital channels. You’ll facilitate events, contribute to programs that promote student belonging, and ensure the physical library collection is maintained and accessible.
• Creating Safe, Welcoming Spaces: Act as a custodian of our environment. You will be deeply involved in the day-to-day operational success of our library spaces. You will monitor building safety, manage space setups (including manual handling and furniture configuration), and use your training (First Aid/Mental Health First Aid/Warden) to look out for our community's wellbeing.
• Leading and Upskilling: Act as a guiding voice for Library Experience Assistants by providing daily operational direction. You'll share your knowledge, solve complex problems, and foster a solution-oriented team culture.
• Space improvements: Act as a facilitator for the productive use and improvement of Library spaces. Working closely with Library colleagues, you will focus on enabling Library space requests and providing support for event processes. You will act as the First Aid Coordinator, supporting operational oversight for Health Safety and Wellbeing communications, systems and compliance processes. Collaborating with colleagues and under the direction of the Services and Spaces leaders you will develop effective project-related communications to keep staff and stakeholders informed as our spaces evolve.

Who We Are Looking For

We’re looking for a proactive communicator who thrives in a collaborative, fast-paced environment. To be successful in this role, you’ll bring:

• The Right Qualifications: A Diploma in Library and/or Information Studies with relevant experience, OR an equivalent blend of experience and training.
• A Customer-First Mindset: A proven track record of delivering exceptional customer service to a diverse community. (Bonus points if you have experience in service design or UX!).
• Leadership and Team Spirit: Experience coordinating group activities, allocating tasks, and upskilling colleagues in a cross-skilled environment.
• Operational Know-how: A knack for problem-solving, attention to detail, and a solid understanding of workplace technology, metadata elements, and bibliographic description.
• Safety and Inclusivity Focus: A genuine commitment to diversity and inclusion, with the physical capability to handle event setups and the confidence to manage emergency procedures when required.

To support our service delivery needs, this role operates on a weekday rostered shift pattern between 7:45am and 6pm. Every day, your work will directly enhance the student experience, wellbeing, and success.

Why Join Monash University Library?

At Monash, we believe the library is more than a building, it’s a launchpad for student success. In joining our distributed team, you’ll enjoy a supportive workplace culture that values continuous improvement, professional development, and meaningful work that changes lives.

Find out more here: https://www.monash.edu/library/about/about-library/glance

About Monash University

At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.

In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.

Learn more about Monash.

Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

Whilst this position's primary location is Clayton campus, frontline staff will be rostered to work at different library branch locations.

Please submit a current copy of your resume along with a cover letter in which you address how you meet the key selection criteria in the position. For more information on how to apply, please refer to 'How to apply for Monash Jobs'.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Belinda Slade, Experience and Spaces Manager, ph: 0487 188 025

Position Description: Library Experience Officer

Applications Close: Wednesday 11 November 2026, 11:55pm AEDT

Supporting a diverse workforce