Loan Processor - Australia

Join an Australian mortgage broking firm as its first dedicated Loan Processor, working fully remotely with two experienced brokers who will back your development and offer a genuine long-term career path.

Role Summary
This role owns the processing side of every file, from application preparation and lodgement through to settlement and post-settlement, keeping deals moving, documents accurate and clients informed. Day to day, you will collect, review and chase client documents, request pricing, complete data entry, package and lodge applications, prepare Mortgage Information Reports (MIRs), respond to lender requests, and liaise with lenders and BDMs to push deals through to approval. You will manage approval and settlement conditions, coordinate settlements with lenders, solicitors and clients, and handle post-settlement follow-ups, keeping the CRM (Infynity) accurate throughout. Working remotely during Australian business hours alongside two brokers, you will have real ownership of the processing function and room to grow as the business does.

Key Responsibilities

• Collect, review and chase supporting documents from clients, making sure every file is complete and correctly named before it goes anywhere.

• Prepare, package and lodge loan applications with lenders, accurately and on time.

• Request pricing and complete data entry, keeping the CRM (Infynity) accurate across every file.

• Prepare Mortgage Information Reports (MIRs) where required.

• Respond promptly to lender requests for further information, keeping deals moving through assessment.

• Liaise with lenders and BDMs to follow up applications and push deals through to approval.

• Keep clients updated by phone and email at every stage, so they always know where their loan is at.

• Manage approval and settlement conditions and coordinate settlements with lenders, solicitors and clients, so nothing falls through the cracks.

• Handle post-settlement tasks and follow-ups, and proactively flag issues or improvements rather than waiting to be asked.

What We Are Looking For

• At least 2 years of loan processing experience within an Australian mortgage broking business.

• A sound understanding of the end-to-end residential loan process, from application through to settlement and post-settlement.

• Experience with Infynity or the Finsure aggregator platform is highly regarded, but experience with other broker CRMs is just as welcome as the skills transfer easily.

• Exceptional attention to detail, with a track record of accurate work that does not need to be rechecked.

• Excellent written and spoken English.

• A warm, patient and confident phone manner, comfortable speaking with clients directly and following up lenders and BDMs.

• Genuinely proactive and eager to learn, someone who takes ownership of their files and enjoys picking up new skills.

• Demonstrated employment stability, with a preference for candidates who have remained with previous employers for approximately two years or more.

• A genuine interest in establishing a long-term career within our business and growing alongside the team.

Requirements

• Stable work-from-home setup (reliable internet, laptop/desktop, quiet workspace)

• Available to work full-time during Australian business hours

• Proactive attitude, able to follow up clients, lenders, and third parties without being prompted

Benefits

• Full-time, work-from-home

• Employment-based engagement

• Long-term, stable role with a firm that wants someone to grow with the business

• Training and support provided

• Close-knit team of two experienced brokers who will back your development