Loan Servicing Quality Control Coordinator - Temporary

Salary Grade: 13

The Loan Servicing Quality Control Coordinator plays a vital role within Loan Servicing, performing a variety of quality control and pre-closing secondary market duties. Under the supervision of the Loan Servicing Manager, manages the daily activities of the secondary market desk as well as monitoring residential and consumer loan activities to ensure in compliance with all department policy and procedures

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

All associates of the Bank, regardless of title or responsibilities, must share a common commitment to creating and expanding the Life Design Culture of the Bank through building relationships, providing a seamless customer experience at every touch point, ensuring the customers best interests, and increasing customer value at every opportunity.

1. Provide the highest level of customer service in a positive, courteous, and enthusiastic manner to employees, customers/clients and the community.

2. Accurate and timely update of daily mortgage and equity interest rates in the Bank’s loan origination system and website.

3. Manage the lock desk, including confirming rate locks, taking investor contracts, monitoring the contract pipeline

4. Accurate and timely delivery of loan sales in the secondary market, ensuring deadlines are met and appropriate documentation is delivered.

5. Manage all investor QC requests, including collecting and delivering requested documentation

6. Manage all post-closing conditions, ensuring timely delivery of trailing documents and perform a full document review on all closed residential and consumer loans.

7. Responsible for monitoring and compliance with loan setup review and data integrity checkpoints.

8. Review and validate critical file maintenance in a timely manner for the department.

9. Prepare and distribute monthly self-monitoring reports. Improving current processes and mitigating controls to aid the organization with identifying errors that could be costly and unfavorable for the Bank.

10. Perform all duties in accordance with prescribed regulatory compliance guidelines.

11. Other duties may be required.

EDUCATION & CERTIFICATIONS:

• Bachelor's Degree preferred.

QUALIFICATIONS:

• Three years of experience working with in the residential secondary market, closing and servicing portfolios, including FHLMC and FNMA loans.
• Must be detailed-oriented, demonstrate strong organizational and time management skills, have a positive attitude and a commitment to outstanding service.
• Must be a responsible and independent worker who can interact well with other members of the lending team.
• Must have cyber security awareness to protect the digital environment, the Bank, and customers