Loyalty Consultant (Business Consultant)

About Us

Antavo is a rapidly growing VC-backed scale-up that is disrupting the loyalty management market through its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform.

The Team

The Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative Sales people, savvy Marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customers. Customers are at the heart of everything we do, and we pride ourselves on always taking an innovative, customer-centric approach to creating the right experiences, products, and content for them. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

Meet Antavo's Global Team

The Role

We are looking for a Loyalty Consultant to join our Professional Services team. You will be the loyalty expert our customers turn to when they need to shape, rethink or grow their loyalty program.

For new customers, you will build the loyalty concept: the program’s goals, member value proposition, earning and spending rules, tiers, benefits and member journeys, so the implementation team can start from a clear and well-founded design. For existing customers, you will review how their current program is performing, spot what is holding it back and recommend changes that bring real business value.

This is primarily an advisory role, and your work will reach customers in two ways. On implementation projects, you will step in right at the start, shaping the loyalty concept before configuration begins and handing it over to our Product Experts, who then deliver it on the Antavo platform. Our loyalty advisory is also offered as a standalone service, where you will run focused engagements such as concept design or program reviews from start to finish. You will still capture business requirements where needed, but your main contribution is the thinking behind the program, not its configuration. Beyond concept work, you will also support implementations hands-on. Where a customer already has a concept, you will run a deep dive into their functional requirements before or during implementation, act as the functional owner of the loyalty logic throughout delivery and, on some projects, manage the customer on your own or lead the implementation team, supported by technical colleagues.

HI THERE, I’m Zoltan Papp

Deputy Head of Professional Services here at Antavo

We are a product-driven company. Our team is made up of passionate, smart people, who are helping our customers achieve their goals by providing support during the implementation of their loyalty program. We are looking for a Loyalty Consultant to join our friendly and agile team.

I’m looking forward to working with you!

Your Main Responsibilities

• Lead loyalty concept workshops with new customers to understand their business goals, customers and current challenges
• Design the loyalty concept: program objectives, member value proposition, earning and burning mechanics, tiers, rewards, benefits and member journeys
• Close the gaps in concepts that customers bring with them, so that discovery and implementation can start on firm ground
• Review the performance and design of existing customers’ loyalty programs and identify what is working and what isn’t
• Recommend practical, valuable changes, such as new mechanics, tier and benefit adjustments, engagement campaigns or a full program relaunch (“2.0”)
• Define the KPIs that show whether a program is successful and help customers measure them
• Work with our Customer Success team on accounts where the program needs a fresh direction to keep the customer engaged and successful
• Join pre-sales meetings and RFP activities as the loyalty subject-matter expert
• Help prospects understand what a strong loyalty program looks like and how Antavo’s out-of-the-box capabilities support it
• Support the scoping of consulting engagements so that effort and timelines can be estimated reliably
• Run functional deep-dive sessions with customers who already have a loyalty concept, before or during implementation, and turn it into detailed functional requirements and business rules, including edge cases such as returns, point expiry and tier recalculation
• Map requirements to Antavo’s out-of-the-box capabilities, flag gaps early and agree workarounds or change requests with the customer and our Product team
• Act as the functional owner of the loyalty logic throughout implementation, supporting our Product Experts and Customer Engineers and aligning decisions with the customer
• Manage customer engagements on your own where needed, or lead the implementation team with the support of technical colleagues, covering planning, timelines, status updates and scope changes
• Create membership journeys and visuals that illustrate the customer experience and complex loyalty logic
• Check that the delivered solution reflects the agreed concept and meets the customer’s business needs
• Keep up with loyalty market trends and best practices across industries
• Build and share reusable materials, such as concept templates, benchmarks and best-practice examples, with the wider team
• Share customer insights with our Product team to help shape the Antavo platform
  

You should have

• 3–5 years of hands-on experience in loyalty or CRM strategy, on the consultancy, brand or loyalty technology side
• Proven experience designing new loyalty programs and improving existing ones, from concept to launch
• Strong understanding of loyalty mechanics: points, tiers, rewards, benefits, referrals, gamification and member journeys
• Hands-on experience turning business needs into detailed functional requirements, user stories or specifications for implementation teams
• Experience managing customer projects or leading an implementation team, ideally in a SaaS environment
• Enough technical understanding to discuss data flows, events and APIs with engineers and customer IT teams (no coding required)
• Commercial thinking: the ability to connect program design to business outcomes such as retention, frequency, spend and customer lifetime value
• Comfort working with program data and KPIs to support your recommendations
• Excellent workshop facilitation and presentation skills, with confidence in front of senior customer stakeholders
• The ability to explain complex loyalty logic simply, in writing, in conversation and visually
• Good organizational and time-management skills, and the ability to handle several customers at once
• Familiarity with Jira or similar project tracking tools
• Professional written and verbal English
• A positive, collaborative and proactive approach to working in a team

Nice to haves

• Experience with a loyalty management platform (for example Antavo or a similar solution)
• Experience in retail, fashion, sporting goods, beauty, hospitality or travel loyalty programs
• Experience with paid membership, coalition or multi-brand / multi-market programs
• Experience modeling program economics, such as reward costs and point liability
• Experience writing business requirements or user stories
• Familiarity with e-commerce platforms (e.g. Shopify, Magento) and marketing CRM / automation platforms (e.g. Salesforce, Braze, Emarsys)
• Work experience at a SaaS company or a customer-facing consulting role
• Additional European languagee
  

Benefits

• The opportunity to quickly advance in your career
  
• Great remuneration package with bonuses
• AntavoCare health/mental health insurance benefit
• International vibe: our working language is English we have 95+ colleagues from different nationalities
• A dynamic, no corporate-BS environment to learn, grow, and really make an impact
• You will have a strong team around you to support you in reaching your goals

Why our team loves working at Antavo

• “Antavo is remote-first, so I can work from my home, which means a lot to me. We regularly meet in-person.”
• “Truly international vibe, with different nationalities working on one mutual goal."
• "I love my comfortable environment (no dress code, flexible working hours, company retreats, etc.)"
• "People here like my bad jokes."

At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as we know it encourages creativity and innovation.

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