Maltese speaking Customer Service Representative

Position: Customer Service Representative (Maltese)

Location: Athens, Greece

Work model: Hybride/Remote

Employment type: Full-time

Remuneration: Base salary

1,350 EUR per month (x14 salaries) +Performance bonus of up to 10%
Private life & health insurance including dental and eye care
Health insurance effective after 3 months for local hires and from Day 1 for relocated candidates
Free access to the corporate gym
Fixed working hours option for mothers with children up to 2 years old
Daily net Mastercard allowance: €3 net per working day during the first 12 months.

DUTIES AND RESPONSIBILITIES:

• Handle incoming customer calls, chats, emails and messages professionally
• Identify customer needs and provide appropriate solutions
• Provide accurate information using internal tools and systems
• Maintain high customer satisfaction through effective communication
• Build and maintain positive customer relationships
• Meet individual and team performance KPIs and quality standards
• Record and update customer interactions in CRM systems
• Follow internal procedures, guidelines and service policies.

REQUIREMENTS:

• Native or near-native Maltese speaker
• Good command of English (written and spoken)
• Strong communication and active listening skills
• Customer service mindset and interpersonal skills
• Basic MS Office knowledge
• Ability to multitask and work in a structured environment
• Ability to work fixed shifts (Mon–Fri, 10:00–18:00)
• Previous experience in customer service or contact centre roles
• Experience using CRM or ticketing systems
• Experience in international or multilingual support environments.

BENEFITS:

• Competitive salary package & monthly performance bonus
• Daily meal voucher
• Private health insurance including dental and optical care
• Relocation support