Manager, AML Compliance (MLRO)

Manager, AML Compliance (MLRO) – Bangkok, Thailand

Role Responsibilities

The Manager, AML Compliance (MLRO) provides AML Compliance support to Western Union, its affiliates and authorized representatives/agents to create and implement programs as well as monitor transactions to ensure compliance with the Anti-Money Laundering Act, Bank Secrecy Act, USA Patriot Act, and other regulations governing Money Services Businesses.

• Act as a designated MLRO for Western Union Thailand. Experience in Myanmar corridors are a plus.
• Under the general supervision of senior management, this role supports the development, implementation, and enforcement of policies, procedures, and programs that minimize money laundering risk for Western Union and its affiliates.
• Support the creation and execution of AML policies, procedures, controls and compliance programs.
• Manage AML requirements for assigned agents/sub‑agents and provide guidance to ensure compliance with laws and company standards.
• Conduct transaction analyses, compliance reviews, and training sessions to assess and strengthen internal controls.
• Follow up on compliance findings and communicate results to internal stakeholders.
• Coordinate with cross-functional teams and assist senior management with reporting and regulatory interactions.
• May supervise staff and provide training, coaching, and performance support.
• Handle both standard and moderately complex program reviews.
• Work with regulatory bodies, FIUs, and law enforcement under senior management guidance.

Role Requirements

• Bachelor's degree is preferred.
• Strong written and verbal communication skills in English.
• At least five years of AML Compliance experience in complex retail/consumer financial services/payment services organizations with multiple financial products and dealing with regulatory matters.
• Experienced MLRO or deputy MLRO with a licensed entity in Thailand within the financial services, fintech or payment industry is preferred.
• Experience in problem solving and decision-making bearing in mind business implications and/or financial risks. Proven ability to analyze, utilize industry standards and employ sound judgment to draw conclusions regarding the status of an agent's compliance program. Excellent multi-tasking ability.
• Proficiency in data analysis and MS Office (Word, Excel, PowerPoint)

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Thailand specific benefits include:

• Employee Assistance Programs
• Paid Time Offs
• Employee Wellness
• Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

About Us

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.