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Manager, Application Servicing
Miami, FL (Hybrid)
The Manager, Application Servicing, leads the day-to-day operations of the loan application pipeline, from initial receipt through submission to underwriting and final approval or decline. This leader brings a service mindset to every interaction, supporting internal partners (Underwriting, Sales, Backoffice) and external channel partners (Dealers, Brokers, Bank Partners) while keeping their team focused on speed, accuracy, quality, conversion rate, and achieving revenue targets. Working closely with the Director, Back Office, the Manager helps turn departmental strategy into consistent, reliable execution that supports loan volume goals.
What You’ll Do:
Miami, FL (Hybrid)
The Manager, Application Servicing, leads the day-to-day operations of the loan application pipeline, from initial receipt through submission to underwriting and final approval or decline. This leader brings a service mindset to every interaction, supporting internal partners (Underwriting, Sales, Backoffice) and external channel partners (Dealers, Brokers, Bank Partners) while keeping their team focused on speed, accuracy, quality, conversion rate, and achieving revenue targets. Working closely with the Director, Back Office, the Manager helps turn departmental strategy into consistent, reliable execution that supports loan volume goals.
What You’ll Do:
- Team Leadership and Development: Lead, coach, and develop a team of Application Processors and Servicing Specialists. Set clear performance goals managing conversion metrics, deliver regular feedback and evaluations, participate in hiring, and partner with the Training and QA Lead to close skill gaps.
- Operational Execution: Manage daily operations of the Application Servicing team, including intake, data entry, document indexing, condition clearing, and submission to underwriting. Identify bottlenecks and recommend and implement process improvements that reduce cycle time and increase conversion.
- Workflow and SLA Management: Maintain and refine workflows that support the volume and complexity of marine loan documentation. Monitor performance against established SLAs for key application milestones, address gaps in real time, and escalate trends or risks to the Director.
- Compliance and Quality Assurance: Ensure processing and documentation practices adhere to federal and state lending regulations and internal policy. Apply data integrity controls, and support internal and external audits by gathering documentation and coordinating responses.
- Technology and Partner Enablement: Serve as a day-to-day user and advocate for the LOS, gathering team feedback and recommending enhancements. Collaborate with the product delivery teams on automation opportunities and efficiency gains.
What You Should Have:
- 4+ years of experience in lending or specialty finance operations, including at least 2 years in a supervisory or team lead capacity.
- Experience in Marine, RV, or Automotive finance is highly preferred.
- Working knowledge of loan products, underwriting principles, loan life cycle, and contact strategies.
- Demonstrated ability to coach and develop team members, set performance goals, and deliver constructive feedback.
- Experience improving high-volume operational workflows; familiarity with process flow testing
- Strong communication, organizational, and attention-to-detail skills, with the ability to build trust across teams and with external partners.
- Proficiency with Loan Origination Systems (LOS), CRM software (e.g., Salesforce), and the Microsoft Office Suite.
- Bachelor’s degree in Business, Finance, or a related field preferred.
What You'll Receive:
- Hybrid Work Flexibility: Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.
- Generous Time Off: With a strong focus on work/life balance, we offer all employees paid time off starting on day one, multiple paid holidays throughout the year, your birthday off, and a winter break at the end of the year
- Volunteering Time: Participate in our volunteer program with 4 paid days annually to contribute to your community.
- Modern Office Perks: Our vibrant Miami office features cutting-edge amenities, such as an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.
- Comprehensive Benefits Package: Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.
- Commuter Benefits: Park conveniently in our building’s garage at no charge to you. For train commuters, we subsidize most, if not all, of your monthly pass expenses.
- Professional Development: Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.
- Team-Centric Atmosphere: Be part of a close-knit team that prioritizes relationship-building and personal connections.
About Our Crew
Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe.
Our passion and unyielding dedication to getting people on the water influence our culture in ways you won’t find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you’ll find smart, dedicated people who consider one another family.
If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here!
