Manager, AR Billing & Collections - Americas

At Aristocrat, we are committed to crafting an environment where innovation thrives and collaboration flourishes! We are seeking an ambitious Manager, AR Billing & Collections - Americas to lead our billing and collections operations with precision and excellence. You will play a pivotal role in ensuring flawless execution across our Americas region, driving world-class performance and setting new standards in customer happiness. This is an outstanding opportunity to be part of a team that values growth, impact, and the power of play.

What You'll Do

• Own Americas billing and collections outcomes, including billing quality, aging, customer escalations, dispute resolution, and collection performance.
• Lead the Billing Operations Lead - Americas, Collections Supervisor, and AR Resolution Team.
  
• Partner with the India AR Delivery Hub for standardized billing support and cash application dependencies.
• Ensure US based AR work focuses on customer-facing, judgment-based, and exception-based activities.
• Set priorities, review performance metrics, and identify process improvements across billing, collections, and resolution workstreams.
• Partner with Credit & Risk Supervisor on high-risk accounts, credit holds/releases, and collection blocking issue strategy.
• Support transition of routine billing activity to India while maintaining Americas accountability.
• Develop team capability, role clarity, SOP adherence, and service expectations.
• Identify and prioritize automation opportunities across Americas billing, collections, disputes, and blocking issues, including workflow queues, collection prioritization, dashboards, and customer communication support.
• Drive adoption of approved AI-enabled tools and automated reporting to boost billing accuracy, collection efficiency, aging management, and resolution cycle time.

What We're Looking For

• 4+ years of experience in accounts receivable, billing, collections, or order-to-cash operations.
• 2+ years People leadership experience or demonstrated readiness to manage leads/supervisors and specialist teams.
• Strong knowledge of billing, collections, customer disputes, and AR controls.
• Ability to partner with offshore/shared-service teams and drive process standardization.
• Strong communication, prioritization, and customer blocking issue management skills.
• Familiarity with approved AI-enabled tools, workflow automation, dashboards, and common efficiency applications to boost process accuracy, reporting, and scalability.

Join us at Aristocrat and be part of a team that brings happiness to life through the power of play!

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.

About Aristocrat

Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery.

Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day.

Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat.

Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play!

Employment Equality Statement

Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law.

If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com.

Empowering a Sustainable Future

At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe.

Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community.

You can read more about our progress here: https://www.aristocrat.com/sustainability/