Manager Capacity & Commercial Planning

ARE YOU READY TO RISE WITH PTCL

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Vision & Values

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

In this Role You Will

• Drive commercial operations, customer engagement, and strategic transformations in the data center space.
• Work directly with enterprise customers and key internal stakeholders.
• Gain high-level exposure to cross-functional leadership and strategic decision-making.

HOW CAN YOU EXPRESS YOUR TALENT

• Single Point of Contact for Commercial Operations: Manage the end-to-end lifecycle of colocation customer requests—including new hosting, expansions, power augmentations, and decommissioning—ensuring 100% adherence to governance frameworks and SLAs.
• Cross-Functional Stakeholder Coordination: Serve as the central interface between Sales/KAM, Data Center Operations, Product Management, Finance, and Regional teams to eliminate unstructured communication and enforce standardized deployment workflows.
• Customer Engagement & Experience Management: Drive professional customer-facing coordination for queries, planned activities, site access, and high-level enterprise visits (CIOs/CTOs) while maintaining high customer satisfaction and preventing communication escalations.
• Capacity & Allocation Management: Oversee commercial visibility for rack, POD-, and site-level capacity and power utilization ), ensuring accurate tracking, monthly reconciliation, and optimal commercial allocation.
• Commercial Inventory Control: Maintain a accurate, centralized record of critical data center infrastructure components (PDUs, PDPMs, UPS modules, cabling) and enforce approval processes to ensure seamless, delay-free deployments.
• Demand Forecasting & Capacity Planning: Align data center space and power availability with Sales pipelines and 2-year Product forecasts to identify capacity gaps, optimize revenue, and support expansion planning.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

• Bachelor’s degree in Engineering, IT, Business, or related field
• MBA preferable
• CDCP, CDCS, ATD or relevant

Experience:

• 5–8 years of relevant experience in:
• Data center operations
• Telecom / IT infrastructure
• Customer-facing operational roles

PTCL's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.