Manager Carrier Sales Support

ARE YOU READY TO RISE WITH PTCL

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Vision & Values

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan.

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

Be responsible to facilitate carrier customers (CMOs, LDIs, LLOs/OLOs and Public/Government Sector Telecom Operators) for provisioning/Up gradation of Interconnect and carrier services on the basis of one window operations under the RIO and exclusive Commercial agreements.

HOW CAN YOU EXPRESS YOUR TALENT

• Regularly contacts and co-ordination with Operators/Carrier customers to resolve their complaints regarding network issues in PTCL. Supports and liaise in reconciliation of SLAs.
• Responsible for processing Carrier Customers (OLOs & CMOs) demands for services including: DIU (Digital Interface for TDM Interconnection) DPLC (Domestic Media over SDH, Satellite). Dark Fiber IPLC (International Media over SMW3, SMW4, FLAG, Satellite) IP BW (Domestic Media over IP network) DOMSAT and VSAT Satellite services Infrastructure sharing /Co-Locations (Space, Power and Tower).
• Monitors and review Improved Customer services • Monitors Network troubleshooting • Ensures company’s policies implemented and ensure compliance with budgets, targets, and deadlines. • Ensures compliance with legal and ethical standards.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

• Bachelor’s Degree in Electrical/ Telecommunication or an allied field of Engineering/MS is added advantage
• 3-4 years relevant experience

Technical Competency:

• Strategic Planning Skills
• Analytical Skills
• Delegation Skills
• Collaborative Skills

PTCL's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career