Manager, Change Enablement

The Manager, Change Enablement will be reporting to the Head, Global Change Enablement, and will be based out of our Toronto office in Manulife’s hybrid working arrangement. They will be part of a global team with a mandate to accelerate a change-adaptive mindset as a core role skillset in Manulife’s DNA. This key role will help ensure everyone knows and owns their role in change by empowering colleagues with the learning, tools, resources, and community so they can better adapt to change that happens every day, and effectively rollout and sustain impactful transformation.

Day-to-day, the role involves leading those empowerment efforts, as well as leading and coaching teams that are on the front lines of delivering on transformation and change using structured methodologies, conducting impact and readiness assessments, and developing comprehensive Change Enablement strategies. The Manager will work closely with delivery teams to ensure effective execution and requires strong leadership skills, including high emotional intelligence, stakeholder management, and the ability to influence and collaborate effectively.

Position Responsibilities:

• Support the Change CoE Directors in delivering on Change Strategy execution aspects of their Change Strategy builds (to enhance Change Maturity) with business and functional leaders.
• Lead, consult, and coach project teams on Change Enablement activities using a structured methodology.
• Manage the change lifecycle, ensuring expertise is involved from the outset.
• Conduct impact and readiness assessments at the project team level.
• Complete comprehensive Change Enablement assessments and develop and implement corresponding strategies.
• Identify, analyze, and prepare risk mitigation tactics and manage anticipated resistance.
• Manage the relationship with the team lead, recommending tactics for an engaged Executive Sponsor throughout the project lifecycle.
• Co-facilitate the CoE's upskilling offerings for delivering on change, building change champions, and leadership development.
• Incorporate all tactical Change Enablement best practices into project plans and run appropriate reports and metrics, including the management of the CoE's PowerApps dashboard
• Managing all the compliance-related activities of our SharePoint site and other electronic platforms (Pursuit, Compass), as well as our CoE Outlook In-Box.
• Capture success stories (via Teams Posts, video testimonials, etc.) and lead the efforts to "market"/brand the CoE and its always-evolving service offerings to our internal stakeholders.
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Required Qualifications:

• 2-3 years of experience in leading transformation or change-related initiatives, preferably in managing activities using frameworks such as Kotter, Prosci ADKAR, or proprietary methods.
• Experience working in a global team environment; able to potentially work outside of standard work hours to meet client and business needs.
• A university degree or equivalent experience in a relevant field is advantageous.
• Some experience in project environments with tools like workback schedules, and contributing to RACI discussions and project status updates.
• Strong understanding of the project management lifecycle in both waterfall and agile methodologies.
• Exceptional communication, collaboration, and relationship management skills.
• Ability to quantitatively measure change readiness and track organizational awareness, understanding, and adoption over time.
• Strong organizational, time management, and strategic planning skills, with the ability to prioritize and manage multiple initiatives effectively.
• A university degree or equivalent experience in a relevant field is advantageous.

Preferred Qualifications:

• Prosci ADKAR certification and/or Certified Change Management Professional (CCMP) designation is preferred (as well as Manulife's internal Change Enablement Certification).
• Experience and knowledge of Change Enablement principles, methodologies, and tools.
• A solid understanding of how people go through change and the change process.
• Exceptional listening skills and the ability to synthesize information and develop appropriate actions.
• PowerBI / PowerApps experience to create/maintain the CoE's dashboard.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognition. Recent awards include:

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia-Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026

Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.