Manager, Client Delivery - Insurance Discovery

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

The Manager, Client Delivery - Insurance Discovery serves as the primary bridge between clients and internal teams, ensuring successful implementation and consistent delivery of Insurance Discovery services. This role owns the client relationship, manages expectations, coordinates client IT activities, gathers and translates requirements, and ensures client needs are clearly understood and routed to the appropriate Operations, Product, and Engineering teams.

The ideal candidate combines strong healthcare revenue cycle knowledge, client relationship management, analytical thinking, and enough technical fluency to translate effectively between client business and IT stakeholders and internal teams.

Key Responsibilities

Client Relationship & Service Delivery

• Serve as a primary point of contact for assigned Insurance Discovery clients, building strong relationships through proactive communication, responsiveness, and consistent follow-through.
• Manage client expectations and coordinate client-facing activities throughout implementation and steady-state operations.
• Lead client meetings, status discussions, and service reviews, ensuring decisions, risks, and next steps are clearly communicated and documented.
• Coordinate client readiness and expectation-setting for releases and operational changes.

Client IT & Requirements Coordination

• Coordinate with client IT teams on file specifications, delivery cadence, readiness, corrections, and related milestones.
• Lead requirements discussions with client stakeholders, including exclusions, financial class rules, payer lists, workflows, timing, and other client-specific requirements.
• Translate client needs into clear, actionable requirements for Operations, Product, and Engineering, ensuring ownership and expectations are clearly defined.
• Maintain accurate client requirements, decisions, workflows, and change documentation as the single source of truth for client-specific direction.

Performance, Reporting & Issue Management

• Monitor client performance, service expectations, key performance indicators, and operational trends in partnership with Insurance Discovery Operations.
• Develop and present clear, actionable client-facing reporting and performance insights.
• Partner with Operations, Product, Engineering, Client Success, and subject matter experts to investigate concerns and coordinate timely resolution.
• Identify and communicate risks, performance concerns, and service issues while managing client expectations and driving appropriate follow-up.
• Support continuous improvement opportunities that strengthen client satisfaction, operational performance, and Insurance Discovery outcomes.

Qualifications

Required

• Bachelor's degree or equivalent relevant experience.
• Minimum of 5 years of experience in client delivery, healthcare revenue cycle, operations, client management, or a related field.
• Strong client relationship, stakeholder management, and presentation skills.
• Demonstrated ability to translate business, operational, and technical information into clear requirements and actionable next steps.
• Strong analytical and problem-solving skills with the ability to interpret performance data, identify trends, and communicate meaningful insights.
• Proficiency with Microsoft Excel and experience developing and presenting data-driven reporting.
• Strong written, verbal, organizational, and cross-functional collaboration skills.
• Ability to manage multiple priorities while maintaining clear ownership, documentation, and follow-through.

Preferred

• Healthcare revenue cycle experience, particularly within insurance discovery, eligibility, insurance verification, coverage identification, or related patient access functions.
• Experience working with client business and IT stakeholders on data requirements, file specifications, workflows, and implementation readiness.
• Experience with Power BI and SQL.
• Experience working across Operations, Product, and Engineering teams in a cross-functional delivery environment.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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About Us

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.