MANAGER, EPIC AMBULATORY APPLICATION

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview
The Manager, Epic Ambulatory Application oversees the business and project aspects of applications and modules related to Inpatient platform within the OCHIN collaborative. This work entails managing projects to a budget, managing issues and risks, ensuring high-quality deployment, stabilization following install. The Manager of Epic Ambulatory Applications directly manages the implementation, optimization and support of Epic Ambulatory and will continually assess and make improvements to the system and to the processes to improve efficiency while judiciously managing the resources of OCHIN and our Members (Service Areas) to continually improve the quality of processes, the information system, and outcomes to our members.

Essential Duties

• Ensure that new staff are on-boarded in a methodical, measured manner that prepares them for success
• Assess and develop skills and Individual Development Plans (IDPs) of staff
• Track and measure department, project, and individual performance goals
• Identify potential opportunities for process and quality improvement within OCHIN
• Ensure that team processes are represented on the OCHIN System Map
• Review ticket metrics and ensure team is delivering on SLAs and staying current with assignments
• Intervene and resolve escalations with members as needed
• Lead, motivate, develop, and define positive outcomes for a team of analysts to ensure the Epic Inpatient Clinical Application is appropriately maintained, meeting both organizational and member needs
• Provide leadership, coordination and management of processes and functions for Inpatient Clinical Maintenance
• Manage the clinical wing of the Inpatient team and improve overall support of members through coordination with other Managers, ensuring that all sides of support are aligned and providing the best service
• Maintain and reinforce communication and linkages between the Epic Inpatient Clinical Applications Team and other relevant OCHIN Departments.
• Other duties as assigned.

• Certification in EpicCare Ambulatory
• Minimum of 5 years of experience in similar or relevant role. 8 years of applicable experience desired.
• A keen sense of excellent customer service and how to deliver it effectively in all situations, including those most challenging
• Strong leadership skills, in support of the organization’s needs
• Strong communication skills
• Proficiency in Microsoft Excel, Word; Access is a plus

Work Location and Travel Requirements

OCHIN is 100% remote organization. Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• Less than 25% of travel for this role
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required to support our member organizations on-site based on business requirements for OCHIN
• In alignment with OCHIN’s mission and commitment to protecting our workforce and the communities we serve, OCHIN strongly encourages all workforce members, especially those whose role involves travel and in-person engagement, to remain up to date on immunizations, including but not limited to COVID-19 and influenza vaccinations.

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.