Manager, Inclusion & Engagement

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.

The Role

CAA is seeking a Manager, Inclusion & Engagement to advance employee insights, communications, and key initiatives across Inclusion, Engagement, and Learning. This critical role will translate strategies, insights / data, and program outcomes into compelling programs, communications, executive-ready insights and experiences that strengthen employee experience, culture, and organizational impact. The Manager will collaborate across HR, Corporate Communications and the business to ensure Inclusion & Engagement programs and priorities are executed with excellence, communicated clearly, informed by employee voice and deliver tangible, innovative, and measurable impact.

INCLUSION & ENGAGEMENT EXECUTION

• Project manage inclusion and engagement initiatives from planning through execution and evaluation, coordinating stakeholders, timelines, communications and deliverables.
• Support the integration of inclusive practices across learning, talent and employee experiences by developing practical resources, content and activation plans.
• Partner with the ERG and Partnerships lead on ERG communications, cultural moments, events and related initiatives, while respecting that role’s primary ownership of ERGs and external partnerships.
• Manage select recognition, benchmarking and index submissions, including research, data collection, narrative development and approval processes.
• Monitor relevant workplace, industry and cultural developments to inform timely communications, programming and recommendations.

EMPLOYEE LISTENING, INSIGHTS & REPORTING

• Coordinate employee listening efforts, including surveys, pulse surveys, focus groups and other feedback channels, in partnership with CoE leadership, Corp Comms, HR and business stakeholders.
• Analyze quantitative and qualitative feedback to identify trends, themes and opportunities, translating findings into clear insights and actionable recommendations.
• Develop executive-level reports, presentations, scorecards and summaries that communicate employee experience, engagement and inclusion outcomes, progress and areas of focus.
• Maintain key measures, reporting rhythms and documentation to support informed decisions, stakeholder alignment and follow-through on action plans.

MESSAGING & STORYTELLING

• Collaborate with Corporate Communications, HR / CoE leaders, and key stakeholders to help shape and execute an integrated messaging and editorial plan across Inclusion, Engagement and Learning, aligned with organizational priorities and key moments throughout the year, ensuring ensure messaging is coordinated, inclusive, globally relevant and consistent with CAA’s voice and brand.
• Develop clear, compelling communications for initiatives, campaigns, programs, events and cultural commemorations across channels, including executive messaging, intranet content, presentations and reports.
• Translate strategies, data and program outcomes into accessible stories that strengthen employee understanding, participation and connection while demonstrating business and culture impact.
• Create communications and presentation materials for the Sr. Director, Inclusion & Engagement and other senior leaders, adapting content for employee, leadership and external audiences.

COLLABORATION & OPERATIONS

• Build trusted partnerships across HR, Corporate Communications, Legal, Learning, Community & Impact and the business to advance coordinated, thoughtful work.
• Establish project plans, operating rhythms and success measures that support high-quality execution, transparency and accountability.
• Identify opportunities to improve communications, listening and program operations through effective tools, technology and streamlined processes.
• Exercise sound judgment and discretion when handling sensitive employee insights, organizational topics and executive communications.

QUALIFICATIONS

• 7+ years of relevant experience in employee communications, inclusion, employee engagement, culture, learning, HR, public relations or a related field, with demonstrated ownership of complex workstreams.
• Exceptional writing, editing and storytelling skills, with experience developing executive communications, presentations, reports and multi-channel content.
• Strong analytical capability, including experience synthesizing quantitative and qualitative data into insights, recommendations and compelling executive narratives.
• Proven project management and stakeholder management skills, with the ability to move effectively between strategy and hands-on execution in a fast-paced, global organization.
• High cultural awareness, business judgment and discretion, with the ability to build trust and navigate sensitive or complex topics.

PREFERRED QUALIFICATIONS

• Bachelor’s degree or equivalent professional experience.
• Experience supporting employee surveys, focus groups, engagement measurement or employee listening programs.
• Familiarity and dexterity with related technologies, including Campaign Monitor, Adobe Creative Suite (InDesign / Photoshop), Qualtrics, SharePoint, and listening / survey platforms (CultureAmp).
• Experience in entertainment, sports, media or another complex, fast-paced, global organization.
• Proficiency with presentation, collaboration, intranet, survey and reporting tools; interest in applying technology and AI to improve communications and people practices.

Location

This role is hybrid, based in our Los Angeles office.

Compensation

The annual base salary range for this position is as follows:

Los Angeles, CA - $140,000 - $155,000

This position is also eligible for benefits and a discretionary bonus. Ultimately, wages may vary based upon factors including, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Benefits

At CAA, we offer a competitive compensation and benefits* package for all regular full-time employees:

Benefits where the company pays 80%-100% of the cost include:

• Medical,
• Basic Life and AD&D Insurance
• Telemedicine
• Employee assistance and mental health counseling in person, virtually or through text
• Paid Vacation / Holidays
• Paid Sick Time
• Paid Parental Leave and Other Paid Leaves of Absence
• NICU leave
• Bereavement resources
• Adoption Benefits
• Educational Assistance
• Mental Health Resources
• Employee Assistance Plan

Employees may also elect to participate in voluntary benefits:

• Dental, Vision Insurance
• 401K Plan
• Flexible Spending Accounts (Health Care and Dependent Care)
• Health Savings Account
• Voluntary Life and AD&D Insurance
• Employee Perks
• Commuter Benefits

*Benefits offered also include other statutory mandated benefits

About Us

Creative Artists Agency (CAA), is the world’s leading full service entertainment, media, and sports agency. We represent many of the most successful professionals working in television, film, music, theatre, video games, sports, and digital content. We also provide a range of strategic and marketing consulting services to corporate clients.