Manager, IT Operations

Manager, IT Operations - Office with Flex in Dublin 18, Ireland

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

About the Role:

We are seeking an experienced End User Compute (EUC) Manager to lead the delivery and management of workplace technology services across our global organisation. This role will be responsible for the platforms and teams that support end-user devices, application delivery, and virtual desktop infrastructure.

The successful candidate will lead a team of engineers responsible for technologies including Citrix, Microsoft Intune, SCCM, and enterprise application delivery, ensuring a secure, modern, and reliable end-user computing environment.

This is a hands-on leadership role requiring both technical expertise and strong people management skills, with a focus on operational excellence and continuous improvement.

This is an Office Hybrid role with 60% office attendance requirement in our HQ in Leopardstown, Dublin 18.

What you will be doing:

Team Leadership

· Lead and manage a team of End User Compute engineers responsible for endpoint management and application delivery.

· Provide technical leadership, mentorship, and performance management.

· Ensure effective prioritisation of operational support and project delivery activities.

· Foster a culture of accountability, collaboration, and service excellence.

Endpoint Management

· Manage enterprise endpoint platforms including Microsoft Intune and SCCM.

· Ensure secure device configuration, patching, and compliance across the estate.

· Oversee device lifecycle management including provisioning, deployment, and retirement.

Citrix & Virtual Desktop Services

· Manage and optimise the Citrix Virtual Apps and Desktops environment.

· Ensure high availability and performance of virtual desktop infrastructure.

· Support the delivery of remote and hybrid working solutions.

Application Delivery

· Oversee enterprise application packaging, deployment, and lifecycle management.

· Ensure consistent and reliable delivery of applications to physical and virtual environments.

· Work with engineering and business teams to ensure application compatibility and performance.

Operational Management

· Ensure EUC services meet agreed service levels for availability and performance.

· Lead incident management and root cause analysis for major service issues.

· Maintain operational standards, documentation, and platform roadmaps.

Collaboration & Stakeholder Engagement

· Work closely with infrastructure, cybersecurity, and service management teams.

· Engage with business stakeholders to understand and support workplace technology needs.

· Provide reporting and insights on platform performance and service improvements.

Your profile:

Essential

· Proven experience managing End User Compute or Desktop Engineering teams.

· Strong experience with Microsoft Intune and SCCM.

· Experience managing Citrix Virtual Apps and Desktops environments.

· Experience with enterprise application packaging and delivery.

· Strong understanding of Windows 10/11 endpoint management.

· Experience working in enterprise-scale IT environments.

Desirable

· Experience with Microsoft Autopilot and modern endpoint management.

· Knowledge of Entra ID and modern identity integration.

· Experience supporting global or multi-site organisations.

· Familiarity with ITIL-based service management environments.

What We’re Looking For

· Strong leadership and people management skills.

· Ability to operate in a fast-paced enterprise environment.

· Excellent communication and stakeholder management skills.

· A proactive mindset with a focus on continuous improvement and operational excellence.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply

About Us

ICON is an award-winning workplace that enables you to make a difference to patients’ lives by being part of a world-class clinical research organisation that helps deliver new medicines & medical devices that are benefitting patients worldwide. You are also part of a diverse company that cares about our world and is dedicated to conducting business more sustainably and supporting the communities in which we live.

If you’re as driven as we are, join us. You’ll be working in a great environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.