Manager, Partner Success - Resell, APAC

So, what’s the role all about?

The Manager, Partner Success – Resell, APAC is responsible for managing partner success activities across the APAC region, with a strong focus on supporting regional resale partners and their end customers. This role partners closely with Partner Success, Sales, Support, Product, and regional leadership to drive partner adoption, customer value, operational consistency, and a high-quality partner and customer experience. The Manager serves as a key regional point of contact for partner execution, issue resolution, enablement, and continuous improvement across the APAC partner ecosystem.

How will you make an impact?

Regional Partner & Customer Management

• Manage day-to-day Partner Success engagement for APAC resale partners, ensuring partners are equipped to deliver value to their customers.
• Build strong working relationships with regional partner contacts, customer-facing teams, and internal stakeholders across APAC.
• Track partner and customer health, adoption, enablement needs, and escalations to support retention, growth, and customer satisfaction.

Partner Success Execution

• Support partner success plans aligned to APAC business priorities, customer outcomes, and regional growth objectives.
• Coordinate enablement, onboarding, business reviews, and adoption activities to help partners serve customers effectively.
• Identify risks, remove operational blockers, and escalate issues appropriately to protect partner and customer relationships.

Relationship Management

• Develop trusted relationships with APAC resale partners and key customer-facing stakeholders.
• Prepare and share partner success updates, customer insights, risks, and recommended actions with regional leadership and cross-functional teams.
• Support partner business reviews and customer-impact initiatives by ensuring clear follow-up, ownership, and execution.
• Represent the Partner Success function in APAC regional planning sessions, account discussions, and partner operating rhythms.

Partner Enablement & Regional Advocacy

• Support APAC partner enablement activities, including training coordination, adoption programs, and partner communications.
• Share regional partner and customer feedback with internal teams to improve processes, resources, and the overall customer experience.
• Collaborate with Marketing, Sales, and Partner Leadership to tailor messaging, use cases, and success stories for APAC partner and customer needs.

Conflict Management & Resolution

• Proactively identify points of friction between APAC resale partners, customers, Partner Success, and Sales teams.
• Facilitate constructive resolution discussions, clarify ownership, and drive timely follow-through.
• Escalate partner or customer-impacting issues with clear context, recommended actions, and urgency when needed.
• Contribute to repeatable escalation and communication practices that improve partner and customer outcomes across APAC.

Cross-Functional Collaboration

• Partner closely with APAC regional leadership, account teams, and partner managers to align on goals, customer priorities, and operational execution.
• Collaborate with Product, Sales, Marketing, Support, and Services teams to advocate for partner and customer needs.
• Represent Partner Success in APAC business reviews, partner planning sessions, and customer-focused initiatives.

Operational Excellence

• Drive consistency in APAC partner engagement models, processes, communications, and customer follow-through.
• Monitor partner and customer health, satisfaction, adoption, and performance trends to identify opportunities for improvement.
• Ensure high-quality execution of partner programs, onboarding processes, customer-impact initiatives, and technical enablement across the region.

Have you got what it takes?

• 7+ years in Partner Success, Customer Success, Channel/Reseller Management, Account Management, or a related customer-facing role.
• Experience supporting partners and customers across APAC markets, with an understanding of regional business practices and customer expectations.
• Strong communication, stakeholder management, problem-solving, and execution skills.
• Demonstrated ability to influence cross-functional teams and drive outcomes in a matrixed, regional organization.
• Ability to travel up to 30% across APAC to meet with partners and customers, attend business reviews, and support regional initiatives.

You will have an advantage if you also have:

• Experience in a global technology or SaaS organization, professional services, or solution delivery environment.
• Knowledge of APAC partner ecosystems, reseller/channel motions, or alliances strategy.
• Experience working with technical teams and understanding technical solutions.
• Business education, regional language capabilities, or experience working across multiple APAC markets.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11945
Reporting into: Director, Partner Success
Role Type: Management of Function