Manager Revenue & Collection Turbat

ARE YOU READY TO JOIN PTCL

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Vision & Values:

With a clear vision to become the largest technology player driving the digital transformation of Pakistan, PTCL is guided by a set of our unified core values:

• Be Resilient
• Think Big,
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

Be responsible for overseeing the efficient management of revenue-related processes, including billing, collections, complaints resolution, and adherence to legal and ethical standards. The primary objective of this position is to ensure accurate and timely revenue realization while maintaining high levels of customer satisfaction. The position requires a high degree of supervision and strategic coordination to achieve revenue targets, optimize operational efficiency, and safeguard the company`s financial health.

HOW CAN YOU EXPRESS YOUR TALENT

• Implement and enforce receivables policies to ensure effective billing, collection, and account management practices.
• Monitor the billing register to ensure completeness and accuracy, investigate significant variations, and address discrepancies.
• Ensure accurate and complete billing and timely dispatch of monthly customer invoices.
• Drive timely recovery from active customers in line with assigned collection targets.
• Resolve billing-related complaints within defined turnaround times of 24 hours for CRM complaints and 12 hours for priority complaints.
• Process customer account adjustments and maintain accurate supporting documentation and records for audit purposes.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

• Minimum Bachelor’s degree in Business Administration, preferably in Finance and/or Accounting, ACCA, ICMA

Competencies:

• Microsoft Office Suite esp. Excel and Powerpoint
• Team Management
• Revenue & Collection Cycle

PTCL family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.