Manager/ Senior Account Manager - Analyst Relations and Technology Communications

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

Job Description:

Account Manager – Analyst Relations & Technology Communications

Location: Sydney or Melbourne

Level: Senior Account Manager / AM

The Opportunity

We're looking for an experienced Senior Account Manager/AM with a strong background in Analyst Relations (AR) and B2B technology communications to join our growing team. The role will involve working closely with colleagues to deliver strategic analyst engagement programmes, strengthen relationships with influential industry analysts and help shape conversations around AI, cloud computing, cybersecurity and enterprise technology.

We're looking for someone who combines strong operational delivery with strategic thinking, understands the technology landscape and is confident managing multiple stakeholders across markets.

Key Responsibilities

Analyst Relations & Engagement

• Support the delivery of an integrated Analyst Relations programmes for our clients
• Build and maintain relationships with industry analysts, including Gartner, Forrester, IDC and regional specialist firms.
• Coordinate analyst briefings, inquiries, executive meetings, roundtables and industry events.
• Manage analyst outreach, scheduling, briefing materials, executive preparation and post-engagement follow-up.
• Support major analyst research evaluations, including Gartner Magic Quadrants, Forrester Waves and IDC MarketScapes.

Strategy, Content & Intelligence

• Monitor developments across AI, cloud, cybersecurity and enterprise technology.
• Track analyst research, sentiment, competitive intelligence and emerging industry trends.
• Translate complex technical information into clear, compelling analyst-facing content.
• Develop briefing documents, executive summaries, engagement reports and strategic recommendations.
• Identify opportunities to strengthen analyst understanding and perception of the client's technology leadership.

Regional Programme Management

• Coordinate with EMEA and global colleagues to ensure consistency and share regional intelligence.
• Maintain programme trackers, reporting dashboards, research calendars and engagement plans.
• Support the planning and delivery of regional analyst events and major technology launches.
• Manage timelines, deliverables and day-to-day client communication.

Experience & Skills

Essential

• Approximately 4–6 years' experience in agency or in-house communications, ideally focused on B2B technology.
• Demonstrated Analyst Relations experience, including direct analyst engagement and programme delivery.
• Good understanding of enterprise technology, particularly AI, cloud computing, cybersecurity, infrastructure or data platforms.
• Excellent project management, writing and stakeholder management skills.
• Familiarity with AR platforms such as ARchitect by ARInsights.
• Confidence engaging with senior executives and technical subject-matter experts.
• Ability to manage multiple priorities in a fast-moving environment.

Highly Desirable

• Existing relationships with analysts at Gartner, Forrester, IDC or regional analyst firms.
• Experience supporting major analyst evaluations and research submissions.
• Experience supporting analyst summits, executive briefings or technology events.
• Strong understanding of generative AI, agentic AI and enterprise cloud trends.
• Experience working with Google Workspace tools.

We're looking for someone who is:

• Curious about technology – genuinely interested in AI, cloud and how enterprise technology is evolving.
• Organised and proactive – able to manage a busy programme, anticipate needs and keep things moving.
• Strategic in their thinking – able to look beyond individual tasks and understand the bigger business objective.
• Confident with clients and analysts – comfortable building relationships and engaging with senior stakeholders.
• Collaborative – enjoys working across teams, markets and time zones.
• Strong on the detail – particularly when managing analyst-facing content, research and complex engagements.

Our Culture, Perks and Values

Awards and client win’s aside, it’s our culture that really sets us apart from other agencies. We are fiercely protective and supportive of our people, who are our greatest assets. We invest heavily in training and career development, and we also work hard to ensure that work does not take over your life. We set clear boundaries and have many benefits in place to support your wellbeing. Some of these include:

Flexible Working

• Flexible work from home options all year round (with phone and internet allowance)
• Finish at 4pm on Fridays all year round
• Finish at 1pm every Friday before a public holiday
• Change of Scene Week - $1000 towards accommodation costs for you to work from a different location every year  
• Stopover Holiday Extension Three nights’ accommodation paid if you are visiting a city with a Zeno office
• Aussies Abroad anniversary trip with flights and accommodation to visit another Zeno APAC office

Leave

• Anniversary leave day off
• Birthday leave day off
• Annual Zeno Day of Play - Day off to have fun
• Bonus Christmas leave between Christmas and new year

Training

• Zeno Fearless University - Internal Training Modules
• Zeno Internal Training sessions - with regional and global leaders
• External Training opportunities

Wellbeing

• Self-Care Days (when you need to take a day to yourself, no doctor’s note needed)
• Headspace subscription
• Employee Assistance Program counselling services

Our Values
At Zeno six core values underpin everything we do:

• Fearless: We push ourselves and each other into the unexpected
• Collaborative: We work together to get somewhere better
• Entrepreneurial: We pave the way for our people to make big things happen
• Inclusive: We are a place where everyone can be seen and valued as their true authentic selves
• Kind: We communicate openly and directly, always acting with empathy
• Ambitious: We aim high, determined to advance our individual and shared goals

The Green Machine

We are a rapidly-growing agency that provides opportunities to learn, develop skills and collaborate with colleagues at all levels across our global network.

Ask us about Zeno’s Day of Play, Zeno Gives Back (our global day of service), Fearless University, office happy hours and more. We are always looking for diverse talent who can bring great energy to our teams and our business.

About Us

A Fiercely Independent Agency Zeno is an award-winning, global integrated communications agency, born from PR, operating across North America, Europe and Asia.

Diversity, Equity and Inclusion

Zeno is – and always will be – for everyone. We are committed to fostering a global, diverse workforce where all employees feel valued, included and empowered. What sets Zeno apart is the people who comprise the agency – the unique perspectives, the varied worldviews and the impactful empathy – who are dedicated to driving positive change.

To support our diverse workforce, we created safe-space communities to connect with others who share similar backgrounds, experiences, identities, etc. These resources include: Black Voices, Zin Miedo (Latinx), PRide at Zeno (LGBTQ+), Asian-cy (Asian and Pacific Islander), Zeno Village (working parents), Freshmen Homeroom (Intern, AAE, AE) and Healthy Minds (mental wellbeing).

Act Together Initiative

To reinforce our commitments to DE&I and take action against systemic racism, Zeno launched ‘Act Together’ in 2020. The initiative is reflective of our shared responsibility to undertake the hard work that brings about real, positive outcomes within Zeno and the broader communications industry.

The strengthened infrastructure and resources we put in place ensures that DE&I effectively informs everything we do. Act Together remains central to who we are and how we show up with the goal of lasting change. We will not waver in prioritizing this important work.