Manager, SMB New Sales – DACH

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

Essential Responsibilities:

• Lead and manage functional projects and programs.
• Partner with internal teams to analyze business trends.
• Recommend best practices for business or process improvements.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Utilize specialized expertise to identify and resolve issues.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

What You’ll Do

In this role, you’ll create focus, help Account Executives turn the right opportunities into new customers, and continuously improve how we identify, qualify and win new business. On a day-to-day basis, this means:

• Lead and coach a team of Account Executives against clear new-business acquisition targets.
• Own pipeline health, forecast quality, conversion and individual performance across the team.
• Use data and AI-powered tools to identify opportunities, understand performance gaps and focus the team on the right prospects.
• Partner with Partner Sales, Demand Generation and other cross-functional teams to improve lead volume, quality and conversion.
• Identify performance issues early and address them through focused coaching, clear actions or practical process improvements.
• Continuously improve lead allocation, qualification and handoff to Account Management to create a strong end-to-end merchant experience.

What We’re Looking For

• A hands-on and strategic sales leader who is comfortable using data to make decisions, sets clear expectations, understands individual development needs and improves performance through targeted coaching.
• Strong commercial judgement and the ability to use pipeline, conversion and productivity data to challenge forecasts and focus resources where they can have the greatest impact.
• A new-business mindset, with a strong understanding of prospecting, qualification, negotiation and closing.
• A strong cross-functional partner who can work effectively with Partner Sales, Demand Generation and other teams to improve shared outcomes.
• A practical problem-solver who can identify gaps in the sales process, implement improvements and measure whether they’re working.

What You’ll Bring

• 6+ years of relevant experience, including experience leading acquisition, outbound or new-business sales teams.
• Professional fluency in German, enabling you to lead effective commercial conversations and support your team in engaging customers across the German market.

We Believe in You

Interested? Don’t hesitate to apply or reach out and let’s talk — we’d love to get to know you!

Subsidiary:

Travel Percent:

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.