Marketing Operations Manager (fixed term)

🌎 About this Role

• Keep a clear view of projects running at the same time across the team: their deadlines, dependencies and risks.
• Run the department's recurring meetings, write down decisions and make sure actions get done.
• Follow up with contributors and clear routine blockers yourself. When a decision is needed, bring leadership clear options.
• Send leadership short, regular updates on progress, risks and what needs attention.

• Help campaign leads turn priorities into plans with clear owners, timelines, deliverables and launch dates.
• Coordinate the moving parts across copy, design, web, email, events and Sales follow-up so launches land on time.
• Check that each launch is ready: assets, follow-up journey, Sales handoff and basic tracking, as agreed with the campaign lead.
• Spot gaps early and raise them, such as a campaign with no follow-up or a launch nobody owns.

• Keep the team's processes practical and repeatable. Improve them where it helps, without adding admin.
• Keep our project management setup current and well used.
• Pull together routine updates from existing reports and dashboards when leadership needs them.

• Learn how the department runs from the current Marketing Operations Manager before their leave, and take over agreed responsibilities step by step.
• Document what you run so the hand back is smooth. Keep a short record of what changed and what's still open.

🧪 What we're looking for

• Around 4 or more years in marketing operations, marketing project management, program management or a similar role inside a marketing team
• A strong record of keeping many projects moving at once, with people who don't report to you
• Enough marketing experience to understand how campaigns, launches, webinars, events and Sales handoffs work, and to tell when something isn't ready
• Comfort with project management tools, a CRM and marketing automation. HubSpot experience is a plus
• Clear, proactive written communication on a remote team, and sound prioritization. You know when to handle something yourself and when to escalate
• Able to start immediately, and comfortable joining a team mid-stride for a defined period

• Want to help build a global social safety net on the Internet.
• Think for themselves instead of copying others.
• Are willing to try new things, even with the risk of failure.
• Are intellectually curious and open to new ideas.
• Are creative and bold in the face of any problems.
• Have strong integrity and do the right thing.

🧘 Benefits beyond base pay:

• Fully remote work environment – work from anywhere globally
• Our own global safety net, giving you worldwide health, income, and travel coverage
• Potential to unlock equity compensation, yearly home office allowance and more!