Marketing PMO & Business Operations Manager

We are seeking a highly organized, proactive, and results-driven Marketing PMO & Business Operations Manager to lead operational coordination, project governance, and business operations activities across our Global Marketing organization.

This individual will serve as the operational backbone of the marketing team, ensuring that projects, budgets, vendors, resources, processes, and logistics are managed efficiently and consistently.

The role requires someone who can bring structure to a fast-paced, global marketing environment, manage competing priorities, anticipate operational needs, and provide clear visibility into project progress, team capacity, and execution risks.

Working closely with Marketing functional leaders, this individual will support cross-functional coordination and accountability while enabling teams to maintain ownership of their respective strategies, priorities, and deliverables.

The successful candidate will be a hands-on problem solver who takes ownership, works independently, embraces technology and automation, and helps the marketing organization operate with discipline, efficiency, and transparency.

Key Responsibilities

Marketing Project Management & Governance

• Own and maintain the global marketing master calendar, project plans, milestones, and deliverable trackers.
• Coordinate activities across brand, digital marketing, demand generation, account-based marketing, content, events, analyst relations, and solutions marketing.
• Establish and manage standardized project intake, prioritization, tracking, and approval processes in collaboration with functional leaders.
• Facilitate regular project status meetings, maintain action logs, and ensure timely follow-through on commitments.
• Monitor cross-functional dependencies, deadlines, competing priorities, resource constraints, and execution risks, escalating issues proactively.
• Maintain visibility into team workloads and project capacity to support informed prioritization and resource planning.
• Support quarterly and annual marketing planning processes, including timelines, resource requirements, and operational readiness.
• Ensure consistent project management practices across geographically distributed teams.

Marketing Business Operations & Administration

• Oversee day-to-day administrative and operational activities supporting the Global Marketing organization.
• Serve as the central point of coordination for marketing-related operational requests.
• Coordinate team meetings, leadership reviews, planning workshops, and cross-functional working sessions.
• Maintain centralized documentation, shared repositories, templates, process guides, and standard operating procedures.
• Support onboarding and offboarding activities, including access provisioning, tools, and operational orientation.
• Coordinate with Finance, Procurement, HR, Legal, IT, and other corporate functions to resolve operational requirements.
• Manage recurring administrative activities to minimize the operational burden on marketing functional leaders.
• Support the operational needs of Marketing functions without assuming ownership of functional strategy, campaign execution, or marketing technology platforms.

Budget, Procurement & Vendor Management

• Maintain and manage the consolidated global marketing budget tracker.
• Monitor budget allocations, committed spending, actual expenditures, accruals, and forecasts.
• Coordinate purchase requisitions, purchase orders, invoices, vendor payments, and expense reconciliation.
• Partner with Finance and Procurement to ensure accurate financial reporting and timely payment processing.
• Manage vendor onboarding, contract administration, renewals, and procurement documentation.
• Maintain a centralized repository of vendor contracts, statements of work, subscriptions, and renewal dates.
• Track marketing technology licenses, subscriptions, renewal schedules, and associated expenses in coordination with platform owners.
• Identify opportunities for cost optimization and operational efficiency.

Events, Travel & Logistics Support

• Partner with the Marketing Event Manager to provide operational and administrative support for industry conferences, executive engagements, client meetings, and internal programs.
• Coordinate event-related procurement, registrations, shipping, branded merchandise, promotional materials, and vendor administration as needed.
• Support travel arrangements and logistical planning for marketing-related activities.
• Maintain event-related operational checklists, budget trackers, documentation, and administrative timelines in coordination with the Event Manager.
• Coordinate with Finance, Procurement, and external vendors to support timely processing of event-related expenses and deliverables.
• Support post-event financial reconciliation, documentation, and administrative follow-through.
• Event strategy, planning, program management, and execution remain the responsibility of the Marketing Event Manager.

Reporting & Operational Performance

• Develop and maintain marketing operations dashboards covering project progress, budgets, workload and capacity, and operational KPIs.
• Consolidate inputs from marketing functional leaders for monthly, quarterly, and executive reporting.
• Support preparation of leadership presentations, operating reviews, and board-level reporting.
• Track outstanding actions, operational commitments, and organizational priorities.
• Provide regular visibility into marketing workload, project status, spending, and execution risks.
• Identify recurring bottlenecks, resource constraints, and process inefficiencies that may affect delivery.
• Ensure operational reporting is accurate, consistent, and delivered on schedule.

Process Improvement, AI & Automation

• Identify opportunities to streamline, standardize, and automate marketing business operations.
• Develop scalable workflows for project intake, creative requests, approvals, procurement, reporting, and administrative processes in partnership with functional owners.
• Actively leverage AI-enabled productivity tools and workflow automation to reduce manual effort, improve reporting, and increase operational efficiency.
• Explore opportunities to automate recurring activities such as project status consolidation, action tracking, operational reporting, and documentation.
• Document and maintain standard operating procedures across marketing activities.
• Recommend improvements to project management tools, workflows, and collaboration practices.
• Partner with Marketing technology and functional teams where process improvements require integration with existing platforms or systems.
• Promote operational discipline, accountability, and continuous improvement across the organization.

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