Maternal & Infant Outreach Coordinator (Southeast TN)

Tennessee Voices Inc. is Tennessee’s collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because it’s whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.

Summary: The Maternal & Infant Health Collaborative Coordinator serves as the regional backbone support for the Southeast BLOOM Collaborative (Building Lifelong Opportunities for Optimal Maternal & Infant Health), a community-based, multisector initiative working to reduce fetal and infant mortality and advance healthier outcomes for mothers, infants, and families across rural Southeast Tennessee. The position convenes partners around shared goals, strengthens cross-sector collaboration, elevates family voice, and advances strategies to improve maternal and infant health and well-being.

This role works alongside healthcare providers, public health agencies, early childhood programs, behavioral health organizations, community stakeholders, and families to facilitate collaborative planning, engagement, outreach, education, implementation, and systems alignment. Key responsibilities include coalition building, meeting facilitation, family and lived-experience engagement, training coordination, community assessment, resource development, data collection support, and sustainability planning. Through these efforts, the position helps translate community priorities and data into coordinated action and supports the Collaborative in strengthening a connected regional system of support for healthy pregnancies, infants, and families.

Essential Duties & Responsibilities:

Collaborative Development and Partnership Coordination

• Coordinate activities of the Southeast Tennessee Maternal and Infant Health Collaborative.
• Recruit, engage, and maintain relationships with regional partners, including healthcare providers, hospitals, health departments, behavioral health organizations, early childhood agencies, schools, faith-based organizations, and community stakeholders.
• Organize and facilitate collaborative meetings, workgroups, planning sessions, and community forums.
• Maintain partner databases, attendance records, meeting notes, and action plans.
• Support implementation of collective impact strategies and collaborative decision-making processes.

Family and Community Engagement

• Facilitate opportunities for meaningful family and lived-experience participation within collaborative activities.
• Coordinate listening sessions, focus groups, community forums, surveys, and advisory opportunities.
• Build relationships with families and community members to ensure diverse perspectives are represented.
• Support implementation of allowable family engagement incentives and participation supports.
• Document and communicate family feedback to collaborative partners and stakeholders.

Maternal and Infant Health Initiative Implementation

• Support implementation of evidence-informed maternal and infant health initiatives identified through regional planning efforts.
• Coordinate outreach and education activities related to maternal health, infant health, safe sleep practices, fetal movement awareness, referral pathways, and family support resources.
• Assist partner organizations with implementation and integration of collaborative strategies within their organizations and communities.
• Support community awareness campaigns and educational initiatives throughout the region.

Community Assessment and Quality Improvement

• Assist with community needs assessments and regional planning activities.
• Gather information from partners, families, and community stakeholders to identify strengths, challenges, and opportunities.
• Support data collection, tracking, and reporting efforts.
• Participate in continuous quality improvement activities and collaborative action planning.
• Assist with monitoring progress toward project goals, outcomes, and deliverables.

Training and Event Coordination

• Coordinate community training, educational events, workshops, and collaborative summits.
• Support development and distribution of educational materials and resources.
• Maintain participant records and training documentation.
• Collaborate with partners to increase awareness of maternal and infant health resources and services.

Grant Administration and Reporting Support

• Maintain accurate and timely documentation of project activities.
• Assist with preparation of grant reports, success stories, outcome summaries, and other required deliverables.
• Monitor implementation activities and support compliance with grant requirements.
• Participate in sustainability planning and long-term systems improvement efforts.

Other Skills and Abilities:

• Experience working in maternal, infant, child, family, behavioral health, or public health programs.
• Experience facilitating stakeholder meetings and community collaborations.
• Experience supporting grant-funded programs and initiatives.
• Knowledge of Tennessee maternal and child health systems.
• Experience working with rural and underserved communities.
• Experience engaging families and individuals with lived experience in planning and decision-making activities.
• Strong relationship-building and partnership development skills.
• Ability to engage diverse stakeholders and facilitate productive meetings.
• Excellent verbal and written communication skills.
• Strong organizational, project coordination, and time management skills.
• Ability to collect, organize, and report programmatic information.
• Proficiency with Microsoft Office applications and virtual meeting platform
• Commitment to confidentiality, ethical practice, cultural responsiveness, teamwork, and high-quality service delivery.
• Access to reliable transportation, auto insurance, and home internet service.
• Support and advance the mission, vision, and values of TN Voices.
• Demonstrate commitment to family-driven principles.
• Maintain confidentiality and ethical standards.
• Participate in supervision, team meetings, training opportunities, and agency initiatives.
• Represent TN Voices professionally with families, community partners, and stakeholders.

Core Competencies:

Partnership Development and Stakeholder Engagement: Builds and sustains collaborative relationships with healthcare providers, community organizations, government agencies, and other stakeholders to advance maternal and infant health initiatives across the region.

Family and Community Outreach and Engagement: Facilitates meaningful engagement with families and community members, ensuring lived experiences and diverse perspectives inform planning, decision-making, and program implementation.

Maternal and Infant Health Program Coordination: Supports the implementation of evidence-informed maternal and infant health programs through outreach, education, resource coordination, and partner collaboration.

Facilitation, Training, and Event Management: Coordinates and leads meetings, trainings, workshops, community forums, and collaborative events that promote stakeholder participation, knowledge sharing, and collective action.

Data Collection, Reporting, and Continuous Quality Improvement: Collects, tracks, analyzes, and reports program information to support community assessments, measure outcomes, and drive continuous quality improvement efforts.

Grant Administration, Compliance, and Project Support: Maintains accurate project documentation, assists with grant reporting and deliverables, and supports compliance, sustainability planning, and overall program success

Qualifications:

Bachelor’s degree in public health, social work, human services, child and family studies, psychology, health education, community development or a related field.

Minimum of two (2) years of experience in community engagement, program coordination, public health, coalition development, family support or a related field.

Experience working with children, youth, young adults, families, community partners, coalitions, child-serving systems, or nonprofit service organizations is preferred.

Certificates, Licenses, Registrations: Valid driver’s license, proof of automobile insurance

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employee’s direct supervisor then reviewed and approved by regional or program leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically.

Core Values: V.O.I.C.E

V – Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention.

O – Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our wins—big and small—and lift each other up through support, presence, and shared pride in our work.

I – Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward.

C – Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future we’re building for every child, family, person, and community we serve.

E – Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change.

Promotion & Advancement: To be considered for promotion to a higher position, the

employee must have met the personal and professional development requirements established by the company and must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details.

Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources at hr@tnvoices.org.

All employees are expected to uphold the highest standards of integrity and ethical conduct, comply with all applicable laws, regulations, and organizational policies (including HIPAA and confidentiality requirements), promptly report compliance concerns, and actively participate in required compliance and ethics training to support a culture of accountability and quality care.