Medicaid Call Center - Customer Care Associate (Remote)

Medicaid Call Center - Customer Care Associate (Remote)

Start date: Jan 4, 2027

Location: Remote position; must reside in Kansas

Hours of Operation: 8 am – 7 pm CST

Possible shifts – will be determined based on business needs following completion of training. Individuals should be able to work any shift below

Shifts – 8:00am – 4:30pm

8:30am – 5:00pm

9:00am – 5:30pm

10:30am – 7:00pm

Hourly Rate: $16.25/hr.

• Bilingual $16.75/hr. Bilingual Spanish/English with the ability to speak and read both languages fluently.

Job Description:

As part of the KanCare Clearinghouse Program, the Medicaid Call Center - Customer Care Associate (Remote) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems

Essential duties may include, but are not limited to:

• Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
• Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
• Responds to calls courteously, accurately, and concisely
• Provides high-quality customer service and focuses on the accuracy of information provided
• Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
• Use standard technology: telephones, e-mail, and web browsers
• Maintain with up-to-date knowledge of regulations, policies, and guidelines
• Complete all assigned training as necessary

Minimum Qualifications/Experience

• High School diploma or GED equivalent; post-secondary education preferred
• Minimum of six (6) months’ experience in customer service
• MS Office, Outlook, and Internet usage experience

Preferred Skills or Knowledge:

• Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
• Knowledge of Medicaid and managed care programs
• Active listening skills
• Customer Orientated
• Ability to adapt/respond to different types of characters
• Able to multi-task, prioritize, and manage time effectively
• Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
• Should be able to type 28-30 wpm accurately
• Willingness to work part of a team
• Maintain the integrity and confidentiality of all records and communications
• All other duties as assigned.
• Strong computer skills with the ability to maneuver in complex software systems