Medical Records and Customer Support Spec

1. About Our Client:

The organization operates in the healthcare information management industry, focusing on improving access to medical records for patients, providers, and other stakeholders. It addresses challenges in the medical record release process by providing technology-enabled solutions to health systems, hospitals, provider networks, and related care providers. The organization has a workforce of over 800 employees and is recognized for its growth and workplace culture through acknowledgments such as a Top Workplace by USA Today and inclusion on the Inc. 5000 list for ten consecutive years.

2. About the Opportunity:

The Medical Records and Customer Support Specialist plays a key role in the timely processing of medical record requests within a fast-paced environment. This position supports the organization by ensuring that requests are handled efficiently and in compliance with privacy regulations, contributing directly to the accessibility of health information for patients and providers.

3. Responsibilities:

• Process medical record requests promptly, maintaining a 24-48 hour turnaround for assigned accounts

• Operate in a high volume, fast-paced setting

• Report directly to the Processing Manager

• Assist with overflow processing when needed due to volume or coverage gaps

• Adhere to HIPAA guidelines and protect the confidentiality of Protected Health Information (PHI)

• Monitor incoming record requests received through various channels

• Handle general office duties

• Respond to patient inquiries and requests via phone

• Provide feedback on request volumes and identify potential issues

4. Requirements:

• Ability to learn quickly and adapt

• Dependability and strong work ethic

• Efficiency in task completion

• Team-oriented with a positive attitude

• Motivation to exceed expectations

• Strong understanding of confidentiality requirements and compliance with HIPAA regulations

• Completion of all required training programs

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

6. Benefits & Perks:

• Medical, dental, and vision insurance

• 401(k) matching

• Remote work opportunities

• Paid time off

• Paid volunteer day

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.