Medical Virtual Assistant

Company Description Military Hospital Lagos is a leading healthcare provider in Nigeria, offering a wide range of medical services across departments such as Dental, Physiotherapy, Pharmacy, Eye Clinic, Maternity, Laboratory, and more. The hospital serves both military personnel and the wider community, emphasizing high-quality, patient-centered care. It has earned multiple accreditations and awards for its commitment to clinical excellence, quality standards, and sustainable practices. Military Hospital Lagos promotes an inclusive, progressive work environment with opportunities for continuous learning and professional development. The hospital welcomes motivated healthcare professionals who want to contribute to a reputable and evolving healthcare institution.
Role Description The Medical Virtual Assistant role is a full-time remote position supporting clinical and administrative workflows for Military Hospital Lagos. The individual in this role will assist clinicians and medical staff by managing appointment scheduling, handling patient inquiries, and coordinating virtual communication between departments. Daily tasks may include updating and organizing electronic medical records, preparing basic clinical documentation, and supporting patient follow-up processes. The Medical Virtual Assistant will help ensure accurate data entry, maintain confidentiality of patient information, and facilitate smooth operations across various hospital units. This role requires consistent collaboration with healthcare teams using secure digital platforms and adherence to hospital policies and regulatory requirements.
Qualifications

• Medical Assisting and Patient Care skills to support clinicians and enhance the patient experience.
• Knowledge of Medical Terminology to accurately understand and document clinical information.
• Experience in Medical Office procedures for scheduling, coordination, and virtual front-desk support.
• Ability to manage Medical Records, including electronic health records, with attention to detail and confidentiality.
• Strong communication skills, both written and verbal, with a professional and empathetic approach to patient interaction.
• Proficiency with computers, EHR systems, and virtual collaboration tools, with the ability to learn new software quickly.
• Organizational and time-management abilities to handle multiple tasks and priorities in a remote environment.
• Prior experience in a healthcare setting or virtual medical support role is an advantage.
• Relevant certification or diploma in healthcare, medical assisting, or a related field is preferred.