Medication Management Navigator

What We Offer

Novant Health is seeking a Medication Management Navigator, to join our Specialty Pharmacy team, to deliver optimal medication management across all dimensions of care, every time.

Work Hours: 8am-4:30pm or 8:30am-5:00pm

Location: Hybrid (on-site training and some on-site visits/meeting required)

*Must live in Wilmington, NC or within a commutable distance to Wilmington, NC

At Novant Health, you’ll find a supportive team environment where your contributions are valued, your growth is encouraged, and your work makes a lasting difference in the lives of patients and families.

• Meaningful Patient Impact – Play a key role in delivering safe, accurate, and personalized medication care that truly improves patients’ lives.
• Collaborative & Inclusive Culture – Work alongside supportive teammates who value open communication, diversity, and innovation — with opportunities to mentor and grow together.
• Commitment to Excellence & Growth – Benefit from clear standards, ongoing training, and professional development programs that help you advance your career while maintaining top-tier care quality.
• Shared Mission & Values – Be part of a trusted organization that lives its First Do No Harm commitment and champions accessible, affordable, and patient-centered pharmacy services.

What We're Looking For

• Education:
  • High School Diploma or GED, required. 2 Year / Associate Degree Pharmacy Tech or BA/BS, preferred.
• Experience:
  • Minimum of five years experience in pharmacy, required.
• Licensure/Certification:
  • PTCB Certification and NCBOP License, required.
• Additional Skills (required):
  • Considerable knowledge of medication names (both trade and generic) and their doses, routes of administration and adverse effects. Demonstrates patient interview skills and strong written and verbal communication skills with other healthcare professionals. Ability to follow verbal and written instructions. Basic technology skills. Other duties asoutlined in Novant Health and facility specific policies and procedures. Ability to drive/travel to multiple facilities/locations as needed.

What You'll Do

• Provide support for prior authorization requests, ensuring timely processing and resolution.
• Assist with financial assistance processes, helping patients access affordable medications.
• Assess and collect data from clients to resolve prescription status issues.
• Serve as a resource for clients, offering guidance and information about medication management.
• Exercise judgment and professional etiquette in all interactions with clients/customers.
• Collaborate with healthcare team members to ensure seamless care delivery.
• Contribute to a team-oriented, results-driven environment.
• Provide exceptional customer service, ensuring professionalism and confidence in every interaction.