Member Information Specialist

Help us keep MainePERS members connected to their retirement benefits!

About the Position: At Maine Public Employees Retirement System (MainePERS), accurate information helps ensure members, retirees, and their families receive the retirement benefits and services they depend on.

We are seeking a detail-oriented, resourceful, and customer-focused Member Information Specialist to research, verify, and maintain accurate contact information for members, retirees, beneficiaries, and other benefit recipients.

If you enjoy research, problem-solving, working with technology, and helping others, this may be the opportunity for you!

What You'll Do:

• Research and verify member and retiree contact information using internal and external databases and internet research tools.
• Conduct outreach through various communication methods to obtain and confirm updated information.
• Review reports, identify discrepancies, and accurately update demographic information in MainePERS' benefits administration system.
• Prepare and process address-change correspondence and conduct follow-up outreach when necessary.
• Assist members and retirees with address updates, member portal access, and 1099-R retrieval.
• Support Document Center operations, including mail processing and quality control.
• Collaborate with other departments on special projects, including annual verifications, uncashed payment outreach, and Required Minimum Distribution initiatives.
• Assist with team training, onboarding, and additional customer service needs as requested.

What We're Looking For: Someone who is organized, dependable, and comfortable working independently while contributing to a team. Successful candidates will demonstrate:

• Strong research, problem-solving, and attention-to-detail skills.
• Effective written and verbal communication skills.
• A commitment to providing excellent customer service.
• The ability to manage competing priorities and meet deadlines.
• Good judgment, accountability, and follow-through.
• The ability to learn new systems and adapt to changing priorities.

Minimum Qualifications

• High school diploma or equivalent.
• One to two (1–2) years of customer service and responsible, self-directed work experience.
• Beginner-level proficiency in Microsoft Excel.

Preferred Qualifications

• Associate degree or four (4) years of responsible, self-directed office experience with a customer service focus.
• Intermediate-level proficiency in Microsoft Excel.

Why MainePERS? Join a team whose work makes a difference in the lives of Maine's public employees, retirees, and their families. At MainePERS, we value collaboration, integrity, accountability, and service. Your work will help ensure members receive accurate information and reliable retirement services.

Interested in making a difference? We encourage you to apply!