Member Outreach Coordinator

What are important things that YOU need to know about this role?

• Experience: We are looking for a Medicaid rock star who is passionate about helping others live healthier lives. Dental industry or Managed Care Organization experience is preferred, but not required.
• Work Location: This is a hybrid, field-based position supporting outreach events, state initiatives, client meetings, trainings, and member engagement activities throughout Maryland. You can expect to spend approximately 25% of your time in the field (about once per week). While this role is aligned to our Baltimore office and includes occasional in-office collaboration, we offer flexibility for candidates who live farther from the Baltimore area, with office visits determined based on business needs.

What will YOU be doing for us? Serve as a point of contact for the State of Maryland, cultivating strong, collaborative relationships with the client, members, and community organizations. Lead the design, development, and implementation of targeted outreach programs by applying a comprehensive understanding of client requirements, with the goal of expanding member engagement and improving access to dental care.

What will YOU be working on every day?

• Independently manage multiple projects and responsibilities, demonstrating strong organization, accountability, time management, and the ability to work effectively with minimal supervision and in collaborative team environments.
• Review client contracts to determine organizational requirements related to member access, outreach, education, and engagement initiatives.
• Design, develop, and implement customized member outreach programs, activities, and outreach strategies that align with client goals and contractual requirements.
• Create and maintain strategic community-based and state-based partnerships that increase visibility of client programs, support member outreach objectives, improve access to oral health services, and participate in professional meetings to strengthen collaboration and share program updates.
• Create and deliver educational materials, trainings, and community outreach initiatives that increase member awareness, understanding and utilization of benefits.
• Use internal technology resources to implement automated call campaigns, (i.e. Robocalls) to efficiently communicate benefit information, outreach opportunities, and oral health education to members.
• Schedule, coordinate, facilitate, and document quarterly Member Advisory Board meetings, including detailed meeting minutes, and participate in Provider Advisory Board meetings hosted by SKYGEN Provider Services.
• Monitor member access rates and outreach effectiveness, providing regular reporting, analysis, and recommendations to clients and internal stakeholders.
• Stay current on industry trends, best practices, and emerging developments in dental Medicaid programs, member outreach, and community engagement.
• Mentor and support department staff to promote accuracy, consistency, professional development, and operational efficiency.
• Collaborate with the Member Experience Representatives and Medicaid Solutions Manager on cross-functional initiatives, outreach activities, strategic projects, and other assignments to support client goals and program success.
• Contribute to special projects and other departmental initiatives as assigned while consistently delivering high-quality results.
• Travel once per week (25%) or as required to support outreach events, state-based initiatives, client meetings, trainings, and member engagement activities.
• Hybrid work environment: Must work from the office minimally 2-3 times per week.
• Other duties as assigned.

What qualifications do YOU need to have to be GOOD candidate?

• Required Level of Education, Licenses, and/or Certificates
• Associates Degree in Business, Health Sciences or related field or equivalent work experience
• Required Level of Experience
  • 3 to 5 years of job-related experience in Medicaid and/or managed care environment or dental health
• Required Knowledge, Skills, and Abilities
  • Ability to work self-sufficiently with minimal supervision
  • Intermediate knowledge of general computer software (Excel, MS Word)
  • Ability to remain organized with multiple interruptions
  • Ability to manage multiple projects and ensure deadlines are met
  • Ability to build effective and collaborative working relationships
  • Ability to work with a diverse group of individuals with both internal and external customers
  • Strong interpersonal skills and ability to quickly establish rapport with people
  • Commitment to providing the highest level of customer service
  • Excellent attention to detail
  • Excellent time management skills
  • Excellent communication skills, written and verbal

What qualifications do YOU need to have to be a GREAT candidate?

• Preferred Level of Education, License, and/or Certificates
  • Bachelor’s Degree in Business or Health Science field
• Preferred Level of Experience
  • 3-5 years of experience in a Medicaid/managed care environment or dental health
  • 2 years of experience in developing and implementing community outreach programs, or experience in analyzing healthcare data.
  • Previous project management experience
• Preferred Knowledge, Skills, and Abilities.
  • Knowledge of statistical analysis techniques
  • Bilingual: Spanish

The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range.

Compensation Range: $65,544 - $98,316

Compensation Midpoint: $81,930