Member Partner – Hybrid | Dayshift

Description Position at FiltaGlobal Philippines Inc. Location: Hybrid - WeWork RCBC Plaza Tower 1 (3x a week) Schedule: Monday to Friday, 10:00 AM – 7:00 PM PHT About the Company Since 2016, Filta has been an award-winning, Australian-owned BPO partnering with forward-thinking businesses to build full-time teams in the Philippines and Colombia. At Filta, we’re not just an outsourcing company - we’re a global community of talented people who care about doing great work the right way. We’re building a place where great minds connect, collaborate, and make a lasting impact. To make this happen, we need people who create meaningful experiences for those who matter most - our clients, our teammates, and future talent. Join a team that values ownership, candour, and great service - for our clients and for each other. We’re looking for a Member Partner to be part of our growing global team. Why You’ll Love Working With Us HMO healthcare for you and 1 dependent (with COVID insurance) 20 combined SL/VLs per year, accrued from day one (10 credited post-regularization) 13th-month bonus + government-mandated benefits Computer provided + monthly internet allowance Member Wellness Program to support balance and well-being Regularization drink to celebrate milestones Paid birthday leave + birthday cake Doona Days - additional leave credits for self-care, and reset Welcome gift pack + work anniversary gifts Year-End Party + Christmas hamper Regular social activities across teams and time zones What You’ll Be Doing Reporting directly to the Philippines-based Operations Lead, you will own the entire employee lifecycle for your assigned portfolio. You will bridge the gap between "Client Speak" and actionable member success. Your responsibilities include: Lead High-Energy Onboarding: Deliver seamless orientations and "Culture & Expectations" sessions to prepare new hires for success with Western clients from Day 1. Drive Engagement & Retention: Conduct regular wellness checks and coffee chats to identify burnout or disengagement early, intervening with proactive solutions. Coach for Excellence: Translate client feedback into actionable advice, coaching members on soft skills like proactivity, communication, and reliability. Mediate and Advocate : Act as a bridge between the member and the Client Partner to resolve performance concerns and ensure fair outcomes. Maintain Operational Integrity: Manage essential HR administrative tasks, including attendance tracking, member records, and compliance with local labor laws. What You’ll Bring Extensive People Experience: 3+ years of experience in roles focused on human behavior, coaching, counseling, or high-touch team leadership. Empathetic Leadership: The ability to provide a "crying shoulder" while maintaining the firmness required to hold members accountable to high performance standards. Communication Mastery: Exceptional ability to explain complex policies and Western management concepts clearly and simply. Proactive Problem-Solving: A natural "bias for action" and the ability to spot signs of unhappiness or attrition weeks before they escalate. Educational Background: A Bachelor’s degree in Psychology, Communications, Human Services, or Business. Ready to Apply? We’re excited to get to know you! Click “Apply,” upload your CV, and complete our short questionnaire. Important: This role is open to Filipino citizens only. Applications must be submitted in English.