Merchant Performance Manager

Merchant Performance Manager Apply FOR THIS JOB Koinz is Saudi Arabia’s leading social food ordering experience — the app that transforms everyday coffee and dining into a fun, rewarding, and shareable lifestyle. With 2.7M+ signups, Koinz is more than a loyalty app — it’s where Gen Z and young consumers discover brands, earn rewards, share experiences, and make food social. Your mission is shaping own the end-to-end success of Koinz's brand partners — from activation through to sustained GMV growth and loyalty program performance. What You’ll Own Identify and develop new revenue streams within the merchant portfolio including upsell opportunities, premium programme tiers, and commercial partnerships that extend beyond the core platform offering Conduct structured, data-driven analysis of merchant behaviour, category trends, and portfolio performance. Define and maintain the merchant performance framework, including success metrics, health scoring, and intervention protocols Drive GMV growth across the brand portfolio through loyalty programme optimisation, campaign activation, and pickup order volume improvement Monitor portfolio health through a structured performance dashboard and lead escalation processes for at-risk accounts Lead and coach two Account Management teams. Establish team targets aligned to company GMV and retention objective Conduct regular pipeline reviews and performance rhythms across the account management function Partner with Product to channel merchant feedback into platform development priorities Coordinate with Sales and BD to ensure a structured brand onboarding and account handover process Who You Are 8+ years of experience in account management or commercial operations within a technology platform or marketplace Minimum 2–3 years in a people management capacity, with demonstrated experience leading team leads or managers Proven record of driving measurable commercial growth across a managed portfolio Experience in F&B, retail, or loyalty platforms is an advantage Department Account Management Locations Koinz, Cairo Office Remote status Hybrid About Koinz Koinz is Saudi Arabia’s leading social food ordering experience — the app that transforms everyday coffee and dining into a fun, rewarding, and shareable lifestyle. With 2.7M+ signups, Koinz is more than a loyalty app — it’s where Gen Z and young consumers discover brands, earn rewards, share experiences, and make food social. Founded in 2018 Co-workers 100