Mgr Administration Serv

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We look forward to hearing from you!

Position Highlights:

We are seeking a highly organized and experienced Manager, Administration Services, to lead a team of administrative professionals in delivering exceptional claims and office administrative services for non-injury claims.

This role is critical in ensuring operational efficiency, cost-effectiveness, and adherence to corporate standards.

Position Responsibilities:

• Manage a unit of administrative staff and a service line in the provision of administrative services for Claims, Recovery and/or Material Damage, ensuring productivity, quality, and compliance.
• Implement and monitor cost-effective systems and procedures for staff.
• Communicate corporate, divisional, and unit plans, objectives, and goals to the team.
• Provide leadership and maintain performance standards through regular monitoring and feedback.
• Develop and implement the unit business plan; participate in budgeting and monitor expenses against targets.
• Ensure environmental requirements are met in accordance with the Environmental Responsibility Guidebook.
• Collaborating with peers and other department teams leads to ensure efficient, accurate, and quality support.
• Leveraging Claim Center and Tableau data to provide leadership and maintain standards of cycle times, productivity and performance.
• Occasional travel to secondary locations may be required.

Position Requirements

• An undergraduate degree in a related field.
• Several years of relevant experience in administrative or operational management within a continuous learning environment.
• Strong knowledge of administrative practices and procedures.
• Familiarity with evolving office administration technologies.
• Understanding of relevant business functions, programs, and services.
• Knowledge of applicable acts, regulations, policies, and procedures related to claims handling.
• Leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong problem-solving and decision-making capabilities.
• Ability to work effectively in a fast-paced, dynamic environment.

About us

At ICBC, it’s our job to make sure the car insurance system works for everyone in British Columbia, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, apply today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined

• Hybrid 8 – you will work a minimum of 2 days per week at your primary in-office headquarters, subject to operational requirements. The remaining days will be remote within British Columbia.

ICBC Head Office Relocation

This role is currently based at our Head Office in North Vancouver and will move to our new Head Office in the VCC-Clark area in Spring/Summer 2027 - ICBC headquarters to relocate to new Vancouver office building | Daily Hive.

Benefits

ICBC provides comprehensive benefit coverage to all eligible employees including a defined benefit pension plan and 4 weeks’ vacation, plus 3 Wellness Days.

• Health and dental coverage - Three options to choose from
• Employee and Family assistance program (wellness support)
• Basic group life insurance
• Optional group life insurance
• Optional Critical Illness insurance
• Sick leave plan – 100% of pay for a period of a maximum of 8 weeks
• Long term disability plan
• Pension plan – defined benefit pension plan that pays a benefit to you or your beneficiary upon termination, death, or retirement.

Only candidates legally entitled to work in Canada will be considered for this position.

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