Mgr,Library Operations

The College of University Libraries and Learning Sciences (CULLS) at the University of New Mexico seeks a full-time, service-oriented Resource Sharing Operations Manager within Access Services.

The successful candidate will become part of Access Services, a collaborative team that ensures UNM and community users can easily access resources and information across multiple library locations and online. An important part of this work is the Resource Sharing unit. This unit supports teaching, learning, and research by facilitating access to materials beyond UNM's collections and providing materials from UNM's collections to other libraries and institutions. Resource Sharing staff process over 60,000 requests in a typical year, reflecting the scale of the unit's services to UNM and the broader library community.

Reporting to the Director of Access Services, the Resource Sharing Operations Manager is responsible for the planning, coordination, and management of interlibrary loan borrowing and lending, document delivery, scanning, and campus delivery services. The position oversees daily operations, develops and maintains effective workflows, establishes and implements procedures, and evaluates services to ensure timely, reliable, and responsive access to library materials.

The Resource Sharing Operations Manager directly supervises four regular staff members (4.0 FTE) and oversees the unit's student employees. Responsibilities include staff development, performance management, workload planning, scheduling, and fostering a collaborative and supportive work environment.

The position provides operational oversight of Resource Sharing systems and services, including ILLiad, and collaborates with Library Information Technology (LIT), vendors, and other partners to address operational needs, maintain service continuity, and support improvements to workflows and services.

As a member of the Access Services Leadership group, the Resource Sharing Operations Manager contributes to departmental planning, policy development, operational decision-making, and initiatives that support the mission and strategic priorities of University Libraries.

The University Environment

UNM is a Tier I Research Institution. To support UNM’s campus constituents and colleagues, the College of University Libraries & Learning Sciences (CULLS) affirms its commitment to honor diversity, ensure fairness and access, and create an environment where all employees are treated respectfully.

CULLS Includes the Organization, Information and Learning Sciences (OILS) academic program, and the UNM Press. University Libraries is a member of the Association of Research Libraries, the Greater Western Library Alliance, and the New Mexico Consortium of Academic Libraries. University Libraries contains over 3 million volumes and includes three central campus libraries: Centennial Science & Engineering Library, Fine Arts & Design Library, and Zimmerman Library (humanities, social sciences, and education). A fourth facility, the South Campus Repository, serves as a long-term offsite repository for library collections.

Founded in 1889, the University of New Mexico sits on the traditional homelands of the Pueblo of Sandia. The original peoples of New Mexico – Pueblo, Navajo, and Apache – since time immemorial, have deep connections to the land and have made significant contributions to the broader community statewide. We honor the land itself and those who remain stewards of this land throughout the generations and acknowledge our committed relationship to Indigenous peoples. We gratefully recognize our history.

See the Position Description for additional information.

Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Experience providing or managing interlibrary loan, document delivery, or other resource sharing services.
• Experience with ILLiad or other interlibrary loan management systems.
• Experience hiring, training, supervising, and evaluating staff and/or student employees.
• Experience managing library operations, including developing, implementing, and evaluating workflows, policies, procedures, and operational documentation.
• Knowledge of interlibrary loan standards, policies, and applicable U.S. copyright law.
• Knowledge of current issues, practices, and developments in resource sharing.
• Experience managing projects, assessing services, and implementing operational improvements.
• Experience with budget management, billing practices, or other financial and administrative processes.
• Demonstrated oral, written, and interpersonal communication skills.
• Demonstrated ability to work collaboratively and effectively with colleagues, staff, and external partners in a diverse academic environment.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.