Microsoft Dynamics 365 CRM Team Lead & Solution Architect

Company Description Confidential is a growing organization focused on delivering high-impact business solutions using Microsoft Dynamics 365 CRM and related technologies. The company partners with clients across industries to streamline sales, customer service, and operations through modern cloud-based platforms. Team members collaborate in a remote-first environment, emphasizing accountability, quality, and innovation. Professionals joining the organization can expect exposure to complex projects, opportunities for leadership, and a culture that values continuous improvement and practical problem-solving.
Role Description The Microsoft Dynamics 365 CRM Team Lead & Solution Architect is a full-time remote role responsible for leading the design, configuration, and implementation of Dynamics 365 CRM solutions. The role includes translating business requirements into scalable system architecture, overseeing configuration and customization, and ensuring integration with other enterprise applications. Day-to-day responsibilities involve guiding a multidisciplinary project team, conducting solution design workshops, reviewing technical deliverables, and ensuring adherence to best practices and governance standards. The Team Lead & Solution Architect also collaborates with stakeholders to optimize CRM processes, supports pre-sales activities, provides technical leadership during deployments, and mentors team members on Dynamics 365 CRM capabilities and methodologies.
Qualifications

• Demonstrated Team Leadership and Team Management skills, including coaching, task delegation, and coordination of project resources.
• Strong Analytical Skills for translating business requirements into solution designs, resolving complex issues, and optimizing CRM processes.
• Customer Service and stakeholder management skills to understand user needs, manage expectations, and drive user adoption of CRM solutions.
• Experience supporting Sales processes, including pipeline management, opportunity tracking, and sales performance reporting within Dynamics 365 CRM.
• Extensive hands-on experience with Microsoft Dynamics 365 CRM (Sales, Service, and related modules), including solution architecture, configuration, and customization.
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI) and integrations with other Microsoft and third-party systems.
• Proven experience leading end-to-end CRM implementations, from discovery and design through testing, deployment, and support.
• Ability to work effectively in a remote environment, manage priorities, and communicate clearly with technical and non-technical stakeholders.
• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience.
• Relevant Microsoft certifications (e.g., Dynamics 365, Power Platform, or Solution Architect) are highly beneficial.