MID Manager / Payment Operations Specialist

CONTEXT
DTC supplement operation with recurring billing, high volume and US processing. This is true high risk: chargebacks above market average, MIDs that degrade fast, account closures and held reserves are part of the routine. This is not a role for someone coming from traditional acquiring or low-risk e-commerce. We are looking for someone who has already operated in this environment and knows how to keep processing running under pressure.
THE CHALLENGE
Sustain a processing volume that requires dozens of active MIDs at the same time, with constant rotation, multiple entities and several processing partners in parallel. Make sure the operation never stops for lack of a MID, and that the money held in reserves and settlements is always mapped and under control.
RESPONSIBILITIES
- Maintain an aggressive MID opening pipeline, with several applications in progress at the same time across different ISOs, PayFacs and acquirers
- Lead end-to-end underwriting in a high-risk environment: prepare documentation, entity, website and policies, respond to the acquirer and clear pending items
- Manage intense MID rotation: spot degradation early, redistribute volume, put MIDs in cooldown and replace them without losing sales
- Manage the multi-entity IBO structure that supports the MIDs, together with the legal team
- Control reserves, settlements and held balances per MID and per entity, tracking release dates and total exposure
- Handle crises: closed MIDs, frozen funds, acquirer audits, threat of a monitoring program
- Monitor auth rate, chargebacks, alerts and refunds daily, and act before a MID enters VAMP
- Negotiate rates, reserves and limits with all processing partners
PROFILE
- Proven experience in US high risk (nutra, continuity, direct response), in operations with elevated chargebacks
- Has taken an active part in many underwriting processes and knows what acquirers evaluate, including mystery shopping and website audits
- Strong command of MCC classification and its impact on approval
- Knows how to structure and maintain multiple entities to support several MIDs
- Has dealt with account closures, held reserves and renegotiation with acquirers
- Active network of contacts with high-risk ISOs and PayFacs
- Fluent English
NICE TO HAVE
Experience with high-risk payment platforms or US high-risk ISOs.