MRSS Training & Outreach Specialist

Pleasant Street - Providence, RI 02904

• Position Type: Full Time
• Job Shift: Any
• Education Level: Graduate Degree
• Travel Percentage: Road Warrior

FSRI is always looking for candidates that want to make a positive impact on the community!

Position Summary: The Training & Outreach Specialist is a dual-focus capacity-building position embedded within the host MRSS provider agency, responsible for ensuring internal MRSS model fidelity through workforce training while driving external community awareness and referral-source engagement. The Training & Outreach Specialist work collaboratively as part of the Emergency Services Team to support recovery and overall wellness of referred clients. The Training & Outreach Specialist will be responsible for locating, creating and tracking opportunities for outreach about MRSS services and optimizing community supports for continued partnerships and referral sources. To build rapport with not only providers, but community members to be able to educate on eligibility criteria and basic expectations of all programs and combat stigma surrounding behavioral healthcare by being culturally competent, approachable and engaging.

SPECIFIC DUTIES/RESPONSIBILITIES:

• Provide training and consultation to community partners, welfare systems, school districts and other providers on trauma informed practices and resources FSRI offers as well as de-escalation, and dispatch-protocol training to schools, first responders, 988/911
• Attend tabling and outreach events for both providers and community members to inform on all FSRI programming and Mobile Response Services
• personnel, pediatric practices, and hospital emergency departments
• Deliver standardized fidelity onboarding to all newly hired agency MRSS staff within 90 days of hire and provide ongoing, data-informed refresher training addressing practice gaps identified through CQI reviews
• Complete the train-the-trainer modules delivered by the statewide MRSS Performance Improvement Center (PIC) to achieve certification in MRSS model fidelity, crisis de-escalation, suicide prevention and lethal means safety, and overdose recognition and response
• Support local implementation of MOUs ensuring warm hand-offs to MRSS; and lead community outreach, with focus on rural, veteran-connected, and other higher-risk populations
• Document all activities, submit monthly data to the PIC on standard state templates, participate in quarterly cross-provider CQI reviews, and use referral data and crisis heat mapping to redirect outreach toward areas with low referral rates or high emergency department utilization
• Identify and recruit mental health providers to partner as resources for referral and support sources to align community pathways for all individuals to Evidence Based Practices
• Build and maintain positive, working relationships with community organizations and service providers
• Maintain confidentiality of clients and families
• Provide sensitivity to clients and families cultural, ethnic, racial and socioeconomic issues and diversity
• Provides services in a culturally responsive and inclusive manner that respects each individual's and family's cultural background, identity, values, language, beliefs, abilities, and preferences
• Serve as a member of the MRSS Response Team as a Mobile Response Clinician to provide initial crisis response assessments and stabilization services
• Provide supervisory support to clinicians and case managers based on education and experience
• Serve as a positive role model to clients and colleagues
• Maintain or exceed productivity expectations
• Complete all professional and administrative documentation and forms in accordance with agency standards and within established guidelines and timeframes
• Complies with FSRI policies, including those relating to HIPAA and CCBHC
• Complete all required documentation within required timeframes
• Proficient in using an electronic health record as well as project-specific software
• Collaborate with team members
• Participates in all meetings as required by the MRSS team, supervisors and necessary for the role both internally and externally
• Maintain confidentiality of clients at all times
• Attend and participate in all required program and agency trainings
• Participates in the Agency’s on-call emergency services provision as scheduled including but not limited to after hours, holidays and weekends
• Approaches all work through a trauma and diversity and inclusion lens
• Performs additional responsibilities consistent with Agency needs, defined in consultation with supervisor(s)

Qualifications:

• Master Degree in human service field, eligible to be licensed in RI
• Minimum of two years of experience in community mental health, crisis intervention, child welfare, juvenile justice, public health outreach, or professional training and facilitation.
• Prior experience with MRSS or child and adolescent crisis systems, and certification in evidence-based suicide prevention training (e.g., QPR, ASIST) or Mental Health First Aid, preferred.
• Skilled in operating various medical record software and hardware, word-processing, and database software programs
• Strong public speaking, presentation, and group facilitation skills, with the ability to deliver curriculum to diverse audiences including law enforcement, educators, clinicians, and families; working knowledge of child and adolescent mental health, trauma-informed care, and crisis stabilization frameworks; proficiency in Microsoft Office and electronic health record documentation.
• Spanish Speaking preferred and is compensated
• Flexible schedule with some evenings and weekends
• Excellent multitasking and communication skills a must
• Ability to work independently and part of a team
• Bilingual/ASL skills are compensated by an additional 6%, above base pay.
• Multilingual skills are compensated by an additional 8%, above base pay.

Physical Requirements (With or without reasonable accommodation):

• Current driver’s license, reliable transportation, registration and auto insurance
• Travel to and from clients’ residence, community locations and office site, which could include using walkways, stairs and/or elevators
• Ability to lift up to 20lbs
• Must be able to work remotely and in person adhering to PHI requirements

Don’t meet every single requirement? Here at FSRI, we’re dedicated to building a diverse and inclusive workplace. If you’re excited about one of our career opportunities, but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity!

We offer our employees a comprehensive benefits package that includes health, dental and work life benefits.
Only together can we continue to grow and make a difference in our communities.
Join our FAMILY today!

Family Service of RI (FSRI) is a statewide organization with a 130 year track record of improving the health and well-being of children and families. We are passionate about our mission to advance opportunity and hope. FSRI’s diverse and inclusive teams – working across the Health, Healing, Home and Hope divisions, are experts in their fields, delivering strategies to positively impact lives. We provide services statewide, and currently operate in three locations in Providence; and four locations in East Providence, Smithfield and North Smithfield.

Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

FSRI determines pay based on a candidate's relevant and transferable experience, certifications, licenses, degree and language ability.