[N1+] Salesforce Business Analyst / Functional Lead | Front Office Systems | 7.92–9M JPY

[N1+] Salesforce Business Analyst / Functional Lead | Front Office Systems | 7.92–9M JPY

Why should you apply:

【Expand Beyond Salesforce】

Start with Salesforce / Front Office and expand into Business Analysis across other business areas and systems, building skills that are not limited to one platform.

【Hands-on Functional Decision-Making】

Use Salesforce data, settings, and system behavior to make practical design and maintenance decisions, while reviewing vendor proposals and balancing standard functionality with future changes.

【Business Analysis in an Internal IT Environment】

Work directly with business teams, internal IT, and vendors to turn business needs into system requirements and design decisions, with responsibility spanning requirements, UAT, releases, and operational issues.

Hiring Company:

A global HR services company with approximately 32,000 employees across 60 countries, providing staffing, recruitment, outsourcing, and other workforce solutions. Its Japan organization has an internal IT function supporting the business.

Responsibilities:

• Clarify business needs and define business and system requirements.
• Create process flows, business process diagrams, and ER diagrams.
• Define reusable and logical system requirements.
• Review Salesforce design proposals and prioritize standard Salesforce functionality.
• Lead functional aspects of Salesforce improvements and changes.
• Review vendor proposals from functional and structural perspectives.
• Support requirements definition, UAT, and release preparation.
• Investigate Salesforce data, settings, system behavior, and operational issues.
• Evaluate maintainability, existing-system impact, and future extensibility.
• Work with business teams, internal IT, and vendors.

Required Skills:

• Experience leading requirements definition and design phases in projects.
• Practical experience operating and maintaining business systems.
• Salesforce standard functionality, configuration, or data model knowledge is preferred.
• Project management experience is preferred.
• Business analysis experience beyond a specific platform is preferred.
• Japanese: N1 or above
• English: High Intermediate — reading and writing required

Working Hours:

9:00–17:30, Mon–Fri / Flextime, no core hours

Working Style:

Remote work available, with occasional office attendance for meetings, training, system changes, and incidents

Employment Type:

Permanent

Holidays:

Saturday, Sunday, National Holidays, Year-end and New Year Holidays, Paid Holidays, and other company holidays

Services / Benefits:

Training and e-learning programs, English training, domestic and global internal job opportunities, mentoring and career development programs, social insurance, defined contribution pension, and other employee benefits.

ID: AF502616