Network Engineer, Jacksonville FL

All of our team members and contributors are expected to deliver results with accountability while collaborating seamlessly across boundaries. They embrace change with resilience, staying curious and learning continuously in a rapidly evolving landscape. Grounded in business understanding and comfortable with AI and digital tools, they solve problems with critical thinking and creativity. Above all, they are driven to serve—ensuring their work creates meaningful impact for members and the community we support.

The Network Engineer plans, designs, and implements network systems. Responsible for providing consultation and execution of network design and administration. Reviews and assesses user needs and trends, conducts research and recommends network technology solutions. Accountable for all aspects of network systems design, implementation, maintenance, evaluation, documentation and repair activities.

What You Will Be Doing

• Handles complex, non-routine and escalated network-related tickets and tasks.
• Provides consultation to customers throughout the company regarding network systems.
• Leads or participates on projects and initiatives related to network systems design and administration.

• Maintaining, configuring, and monitoring virus protection software and email applications.

• Prepares reports and analyzes trends, issues and metrics related to network performance and recommends courses of action.
• Gathers and analyzes business requirements to design technology solutions that will meet business needs which may include changing or modifying existing systems or researching vendor solutions.
• Responsible for implementation and deployment of technology design including troubleshooting and resolving issues, developing procedures and documentation.
• Responsible for resolving complex network and system problems (e.g., protocol analysis, system errors, interoperability problems).
• Participates in the strategy and development of network architecture.
• Prepares documentation for audits.
• Participates in monthly releases and disaster recovery exercises.
• Develops and maintains procedures.
• Responsible for interfacing with other IT teams and business units to troubleshoot and resolve issues related network infrastructure.

What We Require

• 4+ years related work experience in network systems design and administration

• Related Bachelor’s degree or additional related equivalent work experience IT related field

• Must have extensive network operations knowledge and experience.

• Ability to manage tasks independently and take ownership of responsibilities.

• Ability to learn from mistakes and apply constructive feedback to improve performance.

• Ability to communicate technical information clearly and articulately.

• Ability to adapt to a rapidly changing environment.

• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.

What We Prefer

• CCNP or higher (CCIE and/or CISSP highly valued)

• 3-5 years network engineer experience

• Understanding of network architecture

• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)

• Solid understanding of the OSI or TCP/IP model

• Hands-on experience with monitoring, network diagnostic and network analytics tools

• LAN and WAN experience

For leadership roles, we seek individuals who think critically, embrace a future-focused mindset, and bring intentional perspective to their work —whether managing people, leading projects, or guiding teams. Our ideal candidates operate across matrix environments, applying systems thinking and evidence-based decision-making to drive sustainable results with economic discipline. We value those who lead change with courage and conviction, building trust across teams, and orchestrating both human and AI capabilities to amplify impact. Across all roles - managing direct reports, leading projects, or advancing individual expertise - they cultivate resources, strengthen capabilities, and create conditions for people and work to thrive. Above all, they are committed to building durable value—decisions and actions today that compound organizational strength tomorrow.

General Physical Demands

• Exerting up to 10 pounds of force occasionally to move objects.

• Jobs are sedentary if traversing activities are required only occasionally.

• This position offers a hybrid work arrangement which combines flexibility with in office engagement. Team schedules are determined based on role requirements and business needs.

• Travel to and from our corporate offices may be required

What We Offer

As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available; and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Annualized Offer/Hiring Range: $92,100 - $115,100

Annualized Salary Range: $92,100 - $149,600

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.