Network Support Specialist

Job Title: Network Support Specialist

Position Type: Full Time

Work Setting: Hybrid

Department: Systems and Security: IT Ops

Reports to: Network Engineer

FLSA: Salary, Exempt

ABOUT VAXCARE

The healthcare system is complex, presenting challenges for everyone—patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare.

THE POSITION

The Network Support Specialist is a central figure for ensuring our customers have success out of the gates with VaxCare’s hardware platform. This role will be intimately familiar with the setup and management of VaxCare Hubs, working with customers to ensure on-prem network connectivity (including site-to-site VPNs), MDM policy compliance, and troubleshooting go-live problems. They will serve as a key liaison between with the hardware team, mobile device application development team, network engineers, and the IT and security teams.

ESSENTIAL RESPONSIBILITIES

REQUIRED EXPERIENCE & QUALIFICATIONS

COMPETENCIES: Core to all positions at VaxCare

We Live (and Work) by Our Values:

- Building a team culture founded on trust, collaboration, and delivery excellence

- Belief in Something Bigger than Ourselves – Capacity to derive meaning from a larger purpose

- Humility as a Posture of Learning – Burning curiosity to learn without ego

- Adaptability & Embracing Change – Nimbleness & ready to seize new opportunities

Additional “Must Haves”:

- Dependability – Must be able to meet deadlines, work independently, maintain focus, & punctual

- Interpersonal Skills – Builds strong relationships & contributes to a positive work environment.

- Computer Skills – Skilled with computers, learns new tools quickly.

- Ethics – Honest, accountable, maintains confidentiality.

OTHER RESPONSIBILITIES

• Commute to Office: Must be able to commute to and from the corporate office for each scheduled shift.
• Prolonged sitting or standing: Team members must be able to remain in a stationary position for extended periods, as much of the work involves sitting at a computer or workstation. Some hybrid or office-based roles may alsNo require the ability to stand for portions of a shift.
• Repetitive motions: Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and handling paperwork.
• Visual acuity: This job requires the ability to view a computer screen and read documents for extended periods.
• Communication: Team members must be able to clearly express and exchange ideas in English to effectively communicate with customers and co-workers.
• Occasional lifting: Many office-based jobs specify the ability to occasionally lift or move up to 10-20 pounds to handle supplies or equipment.