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New Agent Success Manager
- Salary
- $70K–$80K
- Hiring from
- United States
- Work type
- Remote
- Posted
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Job Description
This is a remote position.
We’re looking for a high-energy, organized, and partner-focused New Agent Success Manager to lead the first 90-day experience for new agents joining PayBright. Your goal is to get new agents producing quickly and cleanly by providing them with the tools, training, and support they need to succeed from day one.
You’ll be the go-to person for setting expectations, delivering product knowledge, and guiding new partners through their first few deals. If you love coaching, solving problems, and helping others win, this is your role.
Ready to make your mark?
Join a company that is growing fast, values your drive, and rewards your success. Apply today and be part of a team that is transforming the payments industry - one partnership at a time.
Responsibilities:
- Serve as the primary point of contact for new agents during their first 60–90 days
- Lead onboarding calls to set clear sales expectations and help agents build a first-30-day roadmap
- Provide practical training on PayBright’s systems, pricing, paperwork, and POS offerings
- Guide new agents through their first several deals, including support on demos, pricing questions, or merchant objections
- Troubleshoot common early-stage issues to reduce time-to-activation
- Work cross-functionally with our POS Desk, Support, and Sales Ops to streamline the agent ramp experience
- Track performance KPIs: agent activation rate, time to first deal, and deal quality
- Represent PayBright’s values and priorities in every interaction
Requirements
Required:
- Bachelor’s Degree
- 2+ years of experience in customer service or administrative support
- Strong understanding of payment processing basics, POS systems, and merchant onboarding workflows
- Confident communicator with coaching-style leadership
- Organized and proactive—you love having a plan and following through
- Empathy for agents and a bias toward action
- Ability to work in our Raleigh, NC office 4 days per week
Preferred:
- Experience supporting a dealer or agent channel (e.g. Shift4, Harbortouch, Clover)
- Comfort with Mac OS and MacBook
Work Location:
- Candidates in the Raleigh, NC area will be expected to work in the office at least four days per week.
- Full-time remote candidates will be considered in Arizona, Florida, Georgia, Indiana, Kentucky, North Carolina, Pennsylvania, or Texas.
Benefits
Compensation & Benefits:
Compensation
- $70,000-80,000 per year + performance bonuses ($90,000-105,000 OTE)
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Paid holidays
- 401(k) retirement plan with company match
Company Culture:
At PayBright, we value honesty, tenacity, and reliability, and we hold ourselves to the highest standards in everything we do. We believe in clear, consistent communication and have a relentless commitment to getting things done. We. While we love having fun and building camaraderie, we’re deeply focused on delivering exceptional service and maintaining quality at every level. Our team is driven by a passion for excellence, and persistence and integrity are the foundation of our success.
PayBright is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
