🚨 NOC Analyst – Major Incident Management

🚨 WE'RE HIRING | NOC Analyst – Major Incident Management

🌎 100% REMOTE | HONDURAS, GUATEMALA & PERU

💰 USD $2,000/month | Independent Contractor - Full time

🗣️ Advanced English C1 – MANDATORY

Are you experienced in coordinating critical IT incidents and leading response efforts across multiple teams?

Allied Global Technology Services is looking for a NOC Analyst with hands-on Major Incident Management experience to coordinate critical operational incidents, manage escalations, and drive service restoration in large-scale BPO environments.

⚠️ IMPORTANT: This is NOT a traditional IT Help Desk or Service Desk position. We need someone who understands how to manage major incidents impacting business operations, service availability, and multiple operational teams.

🔎 KEY REQUIREMENTS

• 2+ years of experience in NOC Operations, Major Incident Management, or IT Operations.
• Hands-on experience coordinating major incidents affecting business operations or multiple teams.
• Ability to assess incident severity, prioritize business impact, and coordinate escalations.
• Experience driving incident resolution and service restoration.
• Understanding of Incident, Problem, and Change Management processes (ITIL).
• Knowledge of network and infrastructure monitoring tools.
• Working knowledge of networking, Windows/Linux, servers, and databases.
• Experience coordinating Root Cause Analysis (RCA) and incident reporting.
• Strong communication and decision-making skills under pressure.

⭐ NICE TO HAVE

• Experience in BPO, contact center, or large-scale enterprise environments.
• ITIL or CCNA certification.
• Advanced experience with monitoring and ticketing platforms.
• Risk Management knowledge.

📌 ADDITIONAL REQUIREMENTS

• Current residence in Honduras, Guatemala, or Peru.
• English proficiency at C1 level (mandatory).
• Stable internet connection (minimum 30 Mbps).
• Availability to work according to operational requirements.
• University studies in IT, Computer Science, Systems Engineering, or related fields.

💼 Compensation: USD $2,000 monthly | Long-term Independent Contractor Agreement

If you have experience managing critical incidents, coordinating technical teams, and protecting business continuity, we want to hear from you!

🙌 Know someone with this experience? Tag them or share this opportunity!

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