NOC Engineer

We are seeking a NOC Engineer (Network Operations Center Engineer) responsible for maintaining a stable and secure IT environment for our clients while addressing potential issues before they escalate. This role focuses on ensuring optimal network performance and performing routine maintenance of network devices. The candidate must value best practices, anticipate potential outcomes, and effectively manage high-pressure client situations while delivering exceptional customer service. Responsibilities: · Leverage scripting and automation tools to streamline processes and reduce time spent on issues. · Develop and implement automation solutions to reduce failure rates and minimize the level of engineer involvement needed to resolve tickets. · Create tools that enable engineers to solve issues faster and more efficiently. · Implement self-service solutions for clients to address common issues independently. · Develop proforma for each automation initiative to identify potential savings in hours or dollars, the time required to complete the work, and the expected return on investment (ROI). · Maintain and secure a scripting repository. · Create reports to show regular progress on automation initiatives. · Write custom reports for the NOC and Service Desk using tools like Power BI and BrightGauge. · Automate Windows, 3rd party, and Mac patching via tools like Kaseya VSA, Addigy, and Intune. · Manage and update the RMM platform, Kaseya, and the analytics platform, BrightGauge. · Provide automated reports about patch status and endpoint compliance. · Collaborate with other IT teams to ensure seamless integration of automation solutions with existing systems and processes. · Maintain documentation of automation scripts, tools, and procedures. · Provide technical support and guidance to clients and team members regarding automation solutions and best practices.