Nordic Customer Service Specialist

😄 About us:
At FUNNZ we create and fully manage premium iGaming brands.
We have offices in Malta🇲🇹 and Marbella🇪🇸, powered by highly experienced teams with a wealth of industry knowledge. We believe in giving our teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to our players.

⬇️ About the Role
Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service. Get ready to Make Mundane Magical as the first point of contact with our customers!

✅ What You’ll Do:

• Provide outstanding customer service through chat and emails in both English proficiency, both written and spoken, along with Finnish or Norwegian.

• Respond professionally to a range of live chat and email queries from our players

• Be responsible for KYC duties and Document Processing

• Listen, probe, and investigate inquiries to determine the underlying needs of the customer

• Communicate in a prompt, thoughtful, warm, and empathetic manner

• Provide first-time resolution where possible

• Remain vigilant of any suspicious activity and escalate accordingly

• Look to cross-sell and promote all opportunities

• Identify RG concerns within live communications and provide the necessary support

• Put the player first at all times!

• Experience in Customer Service live chat

• Strong English proficiency, both written and spoken, along with any Nordic language.

• Willingness to work shifts.

• Location: Malta (we will assist with relocation within the EU)
  
  Shift Details:
  This position requires flexibility to work alternating shifts, which may include mornings, afternoons, evenings, weekends, and public holidays. Shifts run on alternating shifts between 8am to 1am.

• A close team of 50+ in Malta and Marbella

• Opportunities to learn and do more than your usual customer service job

• 24/7 gym access, sauna & ice bath.

• Health insurance

• Commute allowance 100 EUR added to salary monthly to cover the cost of commuting to the office

• Socially responsible environment by dedicating time off to volunteer