Operations & Underwriting Associate

The Job

We are seeking a motivated and detail-oriented Operations & Underwriting Associate to support the day-to-day administration and underwriting activities of our Health Insurance portfolio.

The successful candidate will play an important role in ensuring the accurate processing of policies, underwriting assessments, renewals, and portfolio administration, while contributing to operational efficiency and excellent client service.

Key Responsibilities

• Process new business applications and accurately input policy and member information into relevant systems.
• Assess applications and medical declarations in accordance with underwriting guidelines and company procedures.
• Issue policy documentation, endorsements, and underwriting decisions within agreed service standards.
• Process accounting transactions related to policy amendments, renewals, and other policy changes.
• Prepare, administer, and issue renewal terms for individual and corporate health insurance policies.
• Produce and distribute membership schedules, policy documentation, and related correspondence.
• Review and manage claims referrals, liaising with claims teams where required.
• Prepare claims experience reports to support underwriting reviews, renewals, and portfolio analysis.
• Process member inclusions and terminations for corporate schemes while ensuring records remain accurate and up to date.
• Respond to client and intermediary queries regarding underwriting decisions, policy terms, and eligibility requirements.
• Liaise with internal departments and external stakeholders to ensure efficient policy administration and the timely resolution of queries.
• Maintain accurate records and ensure compliance with internal procedures and regulatory requirements.
• Support continuous improvement initiatives aimed at enhancing operational efficiency and service delivery.

Requirements

• Previous experience in insurance, underwriting, policy administration, or a similar role would be considered an asset.
• Strong attention to detail and commitment to accuracy.
• Analytical thinking and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities and meet deadlines.
• Good working knowledge of Microsoft Office applications, particularly Excel.
• Proactive and adaptable approach to work.
• Ability to work independently and collaboratively within a team environment.

About Us

#TeamAtlas reflects our commitment to crafting the right environment that empowers employees to provide the best possible services and products to our clients by continually investing in their wellbeing.

We offer reduced summer hours, sponsorships for professional qualifications and training, health insurance, staff discounts, and hybrid work amongst others.

#TeamAtlas is an equal opportunity employer committed to excellence, development and empowerment.

Please read our Recruitment Privacy Policy, found here before applying.

Application deadline: 31st October 2026