Office Assistant

Are you interested in joining a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?

ABOUT US

We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further.

We do this by creating award-winning software and working with our customers and employees to produce solutions that work.

We’re a passionate bunch who challenge the ordinary and believe in working collaboratively to develop our expertise.

Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers.

ABOUT THE ROLE

As our Office Assistant, you’ll be responsible for providing administrative and operational support to ensure the smooth day-to-day running of the office. This role will support employees across the business by managing office facilities, coordinating administrative activities, managing bookings and assisting with various organisational tasks.

You will report to our HR Advisor to support Autocab with our key business objectives to achieve the following:

• Maintain a welcoming, organised and efficient office environment for employees and visitors.
• Support the smooth delivery of office operations, facilities management and People Team administration and wider business support processes.
• Ensure office resources and supplies are managed effectively to support business needs.
• Contribute to a positive employee and visitor experience through excellent service, communication and organisational support.

KEY RESPONSIBILITIES

• Oversee the day-to-day smooth running of the office, acting as the first point of contact.
• Welcome visitors and provide a professional first impression of the business.
• Liaise with external contractors and suppliers to coordinate repairs, servicing and office requirements.
• Manage office supplies and stock levels, placing orders as required.
• Coordinate incoming and outgoing post, deliveries and courier services.
• Provide general administrative support across the business, including coordinating meetings, arranging travel, maintaining records, managing office correspondence and supporting People Team administration as required.
• Support purchase order processing and other office-related administration.
• Coordinate workstation moves, additions and changes, working closely with IT and relevant stakeholders to support office requirements.
• Help organise company culture, engagement and office events.
• Provide ad hoc support to teams across the business as required.

ABOUT YOU

ESSENTIAL SKILLS & EXPERIENCE

• Confident using Microsoft Office applications, including Outlook, Word and Excel.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Strong verbal and written communication skills.
• A professional, friendly and customer-focused approach.
• Proactive and self-motivated with a positive, flexible approach.
• Ability to build effective working relationships with colleagues, visitors and external suppliers.
• Comfortable working independently whilst also contributing as part of a team.

DESIRABLE SKILLS & EXPERIENCE

• Previous experience in an office assistant, receptionist, facilities or workplace support role.
• Experience working with suppliers, purchase orders or office budgets.
• Familiarity with managing office facilities, stock control or courier services.

WHAT YOU’LL BRING

• Strong communication and relationship-building skills.
• Ability to work independently and collaboratively.
• Problem-solving mindset with attention to detail.
• Ability to prioritise and manage competing deadlines.
• Alignment with our company values and culture.
  

WHAT WE CAN OFFER YOU

CORE WORKING HOURS

• 9am - 5pm, Monday – Friday
  
• Hybrid working model
  

BENEFITS

From day one:

• 25 days’ holiday (plus bank holidays) per annum
  
• Company pension scheme with Royal London
• Life Assurance - 24/7 life cover, 2x your basic salary
  
• Bonusly reward and recognition platform
• Monthly Uber Eats vouchers
• Free breakfast on company collaboration days
• 24/7 confidential Employee Assistance Programme
• Access to Wisdom which provides virtual GP, physio and mental health support services
• Office social area, which includes pool, foosball, and table tennis tables
  

After passing probation:

• Medical insurance with Vitality
• L&D Scheme to offer further qualifications, courses and training
• Work from Anywhere scheme: Up to 4 weeks available per annum to work from anywhere in the world
• Enhanced leave policies including family leave and sickness leave

ABOUT OUR VALUES

We have five core values which we live and breathe by. These go way beyond a list; they’re baked into the fabric of our interactions and are used to drive growth across our business.

You will need to:

• Be customer centric; putting customers first, valuing their opinions and listening to their feedback.
• Adopt a collaborative approach to working; have strong team working and listening skills to help yourself, your team, and Autocab
• Have a flexible approach to your work; have an adaptable mind set, be a proactive problem solver and think outside the box.
• Have a passionate and personable nature; be creative and confident in your work. Comfortable with building rapport with customers and the team.
• Have a straight up style of communication by being transparent, honest and clear in everything you do
  

If you are looking for a new challenge and keen to make a difference, come and join the Autocab team.

For information on how we handle and protect your personal data, please review our Candidate Privacy Notice here.