Office Coordinator - Makower UK

About Andover Fabrics and Makower UK

Andover Fabrics is one of the world's leading quilt fabric manufacturers with deep roots in the American textile industry dating back to the Roaring Twenties. We sell our premier, quality fabrics worldwide through strong strategic partners in Europe, Australia, Canada, and Japan. We love preserving historical designs, supporting new and modern designs, and bridging the gap between the two. Makower UK is our United Kingdom-based manufacturer and contributes beautiful designs to our offerings. We are customer-driven and value the experience of every partner and creator we meet!

About the Role

We're seeking an Office Coordinator who loves providing an exceptional customer experience! As an Andover Makower Office Coordinator, you'll be one of our company's primary points of contact. You'll research and share information, problem-solve, handle administrative and operational tasks, and build rapport with customers, sales reps, and colleagues. Phone calls and emails are a given, but your day will be peppered with variety.

If you're a great communicator, enjoy problem-solving, are passionate about helping customers and colleagues, and are aligned with a corporate mission rooted in creativity, we'd love to meet you! It would be amazing if you happen to enjoy sewing, quilting, or crafting! Although it's not required:)

Responsibilities

• Provide prompt, professional, and warm customer service and account management
• Maintain customer accounts, updating information, credit control, and ensuring timely payment
• Keep up to date on new and existing products, system features, and logistics to assist customers and colleagues
• Resolve customer issues and escalate to appropriate management when necessary
• Assist with troubleshooting common issues and follow up to ensure resolution
• Be able to assist in all aspects of the order process: data entry, obtaining payment/approval, coordinating with the warehouse on order specifics when needed
  
• Engage with customers, sales reps, and colleagues with a positive, professional, helpful tone
• Collaborate with team members to share insights and develop better processes
• Understand Andover Makower customers and sales reps and their experience
• Manage day-to-day office operations, order supplies, and keep the work space organized and running smoothly
  
• Help coordinate various tasks between UK and U.S. colleagues

Qualifications

• Excellent interpersonal and active listening skills
• Clear and concise verbal and written communication skills
• Highly organized with attention to details
• Problem-solving abilities with a detail-oriented mindset
  
• Ability to multitask and handle high-pressure situations calmly
• Comfortable with technology, adaptable to learning new systems; familiarity with CRM and ERP systems a plus
• Intermediate proficiency in Microsoft Excel and Google Sheets
• Prior experience in a customer facing role required
• Welcome and embrace feedback
  
• A big PLUS if you are a quilting, sewing or craft enthusiast!

Why Work at Andover Fabrics / Makower UK?

We're a 100+ year-old, multi-generational, family-owned business committed to creating an environment where every team member and stakeholder feels valued, supported, and empowered to succeed. We're known for our beautiful, quality products, appreciation for our customers, and love of our industry.

• Growing! We have big plans for the future. Join us!
• Great Work Place Culture: See above:)
  

Andover Fabrics is headquartered in New York City, New York. Makower UK is located in Maidenhead, England.